I Hate Starbucks

1. nonfatwithwhip
   

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   so yesterday this one lady came thru DT, we were busy of course as it was during rush. i was DTO and DTW so she asked me for a receipt as an order came in. I had to answer it obviously, but most people understand and just wait. Clearly I was not trying to ignore her or cut her off, it just happens when we're slammed. Well she yells "EXCUSE ME!" and I go to answer her while the customer in line is questioning me... she very rudely and angrily says "I've been waiting in line, I asked for a receipt five minutes ago. "I said you know sorry, trying to do both at the same time.. she goes "you should have been paying attention i'm right here i've been waiting in line." It She kept repeating that even while I was trying to explain. It was her tone that got to me and after she snatched her receipt and sped off in her Lexus i started shaking and crying... I never do that. It got me so upset I had to sit in the back for a minute.

   Have you ever had customers make you so upset you cry or something similar? Usually I brush it off but for some reason that got to me bad.

   Posted 10 months ago #

2. Señor Cardgage
   

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   I once had a lady flip at me and hassle me for a good five minutes during our morning rush long ago. Why? Because I said 'ma'am,' and I wasn't even speaking to her. I was actually addressing my SM with an enthusiastic 'yes ma'am!'

   After that ridiculous conversation, wherein my monstrous SM at the time simply leaned back and would not get involved while a belligerent woman was yelling HOW WOULD YOU LIKE BEING CALLED BOY, HUH. HEY BOY, MAKE ME A MOCHA. HEY BOY, I WANT EXTRA WHIP so on and so forth, I had to step in back and collect myself. No tears or anything, but an unquenchable urge to hulk out and rip the three compartment sink off the wall and smash the back desk with it. Afterwards, I got a free smokebreak.

   Posted 10 months ago #

3. DiabetesRUs
   

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   I have to joy of still considering myself new and use that card when I need too.

   I HATE HATE HATE when people have something small wrong with their drink that isn't our fault 'this tastes very sweet' 'Ok I can remake it unsweetened, you can test it and then I'll add as much as you need' 'Yeah, so do I get those coupons' NO.

   Somewhere starbucks keeps telling them that any small thing wrong warrants a free drink. I was always told those are for the extreme cases (spilling a drink on the customer, not using Soy/Lactose-free etc.)

   Posted 10 months ago #
   Secret

4. ryuness
   

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   Yeah. Despite my polite and cheerful demeanor, something about me made a couple customers want to beat me up over the years. One was in the DT, and he threw a mocha frappuccino at me with my big ol' SM next to me. Two walked around the counter, cursed me out, and invaded my bubble zone ... until my SM(s) stepped in and got them to leave. And I wasn't allowed to leave the floor. So I cried silently to myself. I've gotten really good at it. Glasses and shaggy bangs help.

   I guess we both gotta learn to recognize the crazy and just roll with the punches, eh? But ****, it hurts so bad.

   Posted 10 months ago #

5. tripleristretto
   

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   I had a woman yell at me because I wouldn't throw her trash away in the DT. Most people just kind of shrug and are like "okay" when I tell them that we can't because it's a health violation. This woman though, completely blew up. She was yelling about how much I sucked and how she was never going to "shop here" anymore, and when she got her drink, she threw it against the side of the building and sped off in her bitchmobile.

   I cried, but it was because the drink that she had ordered had about 50 modifiers, and the guy on bar had worked **** it....and then it was wasted.

   Posted 10 months ago #

6. trentabetch
   

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   I've had people cuss me out and spit at me. I had a woman call me a **** because I wouldn't tell her where I attend college. I've had people throw trash through the DT window because I wouldn't take it. I just brush it off.

   The worst was my first day on register. I had a woman scream at me and cuss at me because I hit the wrong button. Before I could even void it she was yelling at me. People are just rude. They aren't worth my tears.

   Posted 10 months ago #
   Magical rainbow ponies

7. doublecupped
   

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   On my second day at register a guy (one of our regulars) tossed his credit card at me and refused to speak to me because I didn't know his order. And then he called me "dumb" (and a variety of other things) to my shift. In front of me.

   There are much, much worse things...to the point where I've been shaking, but I've blocked them out of my memory.

   Posted 10 months ago #

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