I work in a licensed Starbucks that is inside of a Target store. I was hired 5 months ago. Ever since my employment, there have always been specks of mold inside of the ice machine. I have repeatedly brought this problem to the attention of my manager, leader on duty, executive team lead, etc. I was told to pick the molded ice out of the machine, or to wipe away the mold. This is not a resolution because mold cannot be simply "wiped" away. The problem is the filter. The mold is inside of the ice, as well as on top of the ice. It is hard for the average person to notice, as the specks are small. But it is there.
Day after day, me and my co-workers scoop up the ice and serve it up to the customers. Moldy ice has become normal to us, we don't even think twice about avoiding the affected ice. It's really been making me question my own character, as I'm knowingly giving people moldy drinks. Tarbucks is mentally and physically wearing on me.
Due to my absent mindedness, I accidentally put some ice cubes in my water today. I felt sick for the rest of the day although I think it was more in my head rather than me actually being sick. Anyway. I brought up the problem of the moldy ice machine again today with a manager. Her response? Pick out the moldy ice cubes.
I am tired of being ignored. This problem should have been resolved months ago but due to Starbucks/Target's cheapness, for lack of a better word, it's still an issue. If the problem is not resolved by the end of this month I will take legal action.
My questions are:
Is this considered a Target or Starbucks problem?
Besides pictures, what other documentation is needed?