When people say that they can "definitely taste the coffee" in the refreshers. It's not so much that they say it or think they can, but the WAY they say it. It's like they think I'm trying to pull one over on them by saying that there isn't a roasted coffee flavor. There isn't! I'm not making it up! But there's no arguing with them... if they think the cool lime refresher tastes like our gold coast blend then I don't know WHAT to tell them.
Weird Crap Customers Say That Doesn't Make Sense(121 posts) (67 voices)
It's not coffee roast they are tasting. It's crap they are tasting. The handcrafted refreshers taste like absolute shite. I have tried EVERYTHING to make them taste better. I tried adding lemonade and passion tea...nope. I just can't stomach them. Most of the partners at my store agree with me that they are terrible. They are light in calories but definitely not refreshing in any sense. However, I DO like the canned refreshers. Strawberry Lemonade is the bomb!
I worked DTR and DTO today...here's my fav of the day...
Crotchety woman- " yeah...Ill have an iced.venti.tall.decaf.non-fat.no-foam.skinny.vanilla.latte."
Me- "I'm sorry ma'am, I believe I misheard you...one more time? That was an iced venti..?"
Crotchety woman- (sighs loudly and repeats her exact order)
She actually wanted a decaf hot venti vanilla latte add whip and a couple pieces of ice to cool it down.
They are SO proud of their cadance... spouting it off a mile a minute. It reminds me of a toddler who proudly points to the fecal covered wall displaying his art work. I want to say, "good-for-you...you've memorized some bux-a-nease... now wash up caused
"I DON'T WANT BLACK TEA. I WANT LIPTON. LIP-TON. WHY DON'T YOU HAVE THAT HERE? EVERY STARBUCKS I GO TO HAS LIPTON."
"Can I get a decaf tall medium dark veranda?"
Um, no. You just named every single coffee we brew...
"can i get an iced pike/dark/blonde"
No, it's the regulars that come everyday and still have to be asked "what size?"
There was this woman who came in one day and asked for a refill on her iced grande V-S-L (some **** like that). Then I told her we don't do refills on lattes, and she combats me with "Well, the Starbucks in TriBeCa always gives me free refills on my lattes." I looked at her in awe, because which Starbucks in their right mind would let her get free refills? I told her I've been to numerous Starbucks down that way and they never acknowledge that refill, let alone have a customer ask for one. Then she asked for a refill for IC and I told her she had to have made the purchase in the store and remain for at least 2 hours w/o leaving in order to qualify for the refill. She looked **** lol. She just ordered an IC.
What struck me was "can I get a refill on my latte"? -________- I swear the types of people we deal with would be EXPECTED to have been born with common sense.
I hate people.
"Do you want me to leave room for milk?" [or some variation thereof]
"No, I'll add the milk myself."
I seriously never know how to respond to this.
@GrandTheftLatte I completely agree!!
I have had the following conversation so many times it sickens me:
Customer: I want a venti cappuccino with no foam
Me: Did you mean a latte?
C: Did I ASK for a latte?
Me: Do you know what a cappuccino is?
C: I'm not an idiot!
Me: Yeah ok. Enjoy your latte,
C: "Do you have diet milk?"
Me: "Well, we have fat free"
C: "That's not what I meant."
Maybe it's this website making me notice it more, idk. But lately SO many customers have been ordering a "Grande Iced" or a "Venti Iced" or a whatever sized ICED. JUST ICED. It is so irritating. I realize that most of the time they mean iced coffee but I don't get why it's so hard to make a complete order. Plus they never tell you sweetened or unsweetened even though ordering an ICED is apparently becoming so standard. And I've noticed it's only guys in my store. No females have ordered that way that I'm aware of. I'm just going to decide at random from now on if they don't tell me an actual drink.
Ugh, I had almost that same conversation when I was working headset in the lobby of another store. This woman kept interrupting me when I was telling the expediter the order through the headset. I was saying "nonfat" and she kept interrupting me to say "Skim! I want skim!". She did it twice before I turned around and said, "THEY'RE THE SAME THING." very curtly. She went, "Oh." Then I was finally able to finish saying her order. It was so stupid.
"Do you guys make refreshers/frappuchinos here?"
Cause, you know, the big signs with those drinks on them right behind me didn't give you a hint.
I'm getting the "iced" thing as well.
I think I might just tell them it's no charge, and have them wait at the bar for their cup of ice.
"Oh, I'm so sorry!! You said 'grande ice', didn't you??"
a woman was just staring at the pastry case for a minute or two then went "you guys are all out of the sweets?"
i am still confused by this. the pastry case was full.
"What's the difference between iced coffee and iced coffee with milk?"
"Does the coffee cake have coffee in it?"
I have a good one.
Customer: "Can I get a cappucino with whip cream, like on the picture?"
Me: "You mean the frappucino?"
Cust: "No, a cappucino. But cold."
Me:"So you want an iced cappucino with whipped cream?"
Cust:"Yes, the one that's like a shake."
Me: "So you want what we call a frappucino. What kind would you like? Coffee? Caramel? Strawberry?"
Cust: "Yeah, that one. But can you put a cappucino in it?"
My colleague interjected: "We can put foam on your frappucino, if that's what you want. But it may not taste right."
Cust: "No, the one with the whipped cream."
...this went on for at least 3 minutes until he decided to get a coffee frap. To top it off, the customer had a goofy look on his face and was missing a tooth. It was quite funny.
I had a customer once ask for a "Cappuccino Frappuccino" smh. Also had a lady order an "iced hot chocolate". Irks the heck out of me when people ask for that, it makes zero sense.
I had a customer order an iced vanilla steamer. I asked them if they just wanted vanilla milk with ice. Nope, they wanted an iced vanilla steamer. well, if the customer is always right...
an iced hot chocolate would have vanilla, whip & driz, so. it's still kind of a dumb thing, but there is some reason even if customers arent aware of it.
This blows my mind-
Man: ( just picked up a sample of the refresher) WOW! This is pretty good!
Me: Thats our new refresher, it's made with..
Man: I need something with coffee.. lots of caffeine. Now.
Me: The refresher is made with green coffee so it has the most caffeine you could get.
Man: Ok, I'll take a grande. Too bad it isn't as caffinated as the bold coffee, but I guess I'll live.
Me: It actually has more caffeine. The bean isn't roasted so it doesn't lose anything.
Man: Umm, no need to lie to me lady. I know it doesn't. It doesn't even taste like coffee. Just go make it now.
Because I have nothing better to do then lie to you about how much caffeine is in something.
Re: Iced Hot Chocolate
A competitor has this drink. They have billboards all over town promoting "ICED HOT CHOCOLATE" and "FROZEN HOT CHOCOLATE." All day long I get people asking for it now.
I had a guy order a "Tall Grande Latte." I asked him what he meant and he got *** off, telling me it wasn't for him, it was for someone else, and he had written down EXACTLY what she wanted.
Sure enough, the note he showed me had "Tall Grande Latte" written on it. I made a tall latte in a grande cup.
Two hours later, he came back and complained about she said it was all wrong, and it didn't taste sweet at all.
The info sheet for the refreshers said it has less caffeine than coffee. It said it was around the same amount of caffeine as a soda... which is around a third the amount you'd get from a cup of coffee. :/
i would assume more, since it's not roasted? we were told more than a cola, less than an energy drink. 40-60mg.
buuuut according to the internet, there's more in coffee.
i tell people to go buy an energy drink if theyre so concerned about staying up.
I thought a cup of coffe had 200+ mg of caffeine so well above a refresher. Probably one of those things where if you filled up a grande cup of coffee and a grande cup of the actual extract juice stuff it would be similar, but since its only a third of the drink, its significantly diluted?
Can I get a green tea bellaccino... ok, a green tea frapaccino....no, I don't want coffee in it.....
"I want a mocha frappuccino with extra cappuccino."
I explained how she was wrong in 5 different ways, but she was super stoked - thinking that I said it could work. So...I just gave her a mf with extra coffee and she walked away happy.
"I need a venti red eye please!"
Okay, I mark the cup and send it to the bar...she calls it a venti coffee with a solo espresso shot. He's the only guy in the store and gets pissy because he ordered a red eye, not coffee with a shot... She told him that's what a red eye was. He didn't believe her but took it anyway.
smh. peopke are idiots and only like to order certain things because it sounds cool
Someone came in the other day and asked me if they could use a starbucks gift card and I said well... it's not Peet's. I got yelled at by my manager but my co-workers started cracking up....
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