THIS IS A TRUE STORY of the day I almost quit:
I had some guy on a f****** cell phone drive up and ask for "something pink and cold"... first off, i was annoyed that these kinds of people don't want to come inside. BUT i handled it anyhow. "okay", i say. "is it a type of tea?". i get no response because he's ON THE PHONE, so i say "maybe you're thinking of a passion tea or passion tea lemonade?" and he goes "yeah that's it". Great. make him an iced venti passion tea lemonade. i get to the window to greet him and he's still on his phone, big surprise.
He pays, i make change and hand him the drink and he goes "Oh, no... no this can't be it. It's something that I think has strawberry i think and its blended." and i say "is it strawberries and cream?" he seems to not be able to speak English at this point. I get a blank stare. I say "It has strawberry it's creamy and blended with ice with whipped cream on top".
(PS: This was 8:30 am in VERY busy drive-thru store, so...10 cars lined up to the street behind him).
And he goes "well, that has to be it". Okay, I make him a Venti Strawberries and Creme Frappuccino. I roughly calculate the price difference and inform him that this new drink is more money. He pays with no problem (i throw the money in the tip jar haha)
I hand him the drink and he goes "This has lemon, right?"
This was the shocker. When the **** did he ever say lemon?? GET OFF YOUR BLEEDING PHONE.
"Oh, umm... no it doesn't. This is Strawberries and Creme. Maybe you're thinking of blended Strawberry Lemonade? I'm not really sure sir. you tell me". He goes "Ok, make me that instead.
We now have thrown out 2 perfectly good Venti drinks, and I'm hoping that this will be the drink that he is asking for. HOWEVER, I inform him that it may not be as he is expecting because we don't use "blending" lemonade anymore, but I can try to make it with regular lemonade". He says "Whatever, I'm sure it'll be fine". OKAY.
I make it, and upon standing for .5 seconds, it immediately begins to separate in the cup. He sees this, takes a sip and says "Ugh, no this is terrible. Just give me that first thing you offered me"
I made him 3 drinks. HE IS STILL ON THE PHONE. I'm not going back to make another Passion Tea Lemonade. I tell him to drive forward to the front of the store and someone will bring it out. I took my headset off, told another partner they need to make a venti passion tea lemonade and run it out to the BLACK BMW (what a spoiled brat he was) and hand it to him with no smile attached.
And that was the day I almost quit. Tomorrow is the day I actually do.