I Hate Starbucks

1. WhiteMochaLatte
   

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   I know this is about hating Sbux but I seriously need some help...

   I'm only 18 and I've taken on the QASA lead role to help me get promoted to being a shift. I'm doing this because I'm tired of being the person at my store with the most seniority but getting walked all over because I'm the youngest. Our method now is having names posted and then just moving the tasks assigned over to the finished side. I hate qasa too, just like everyone else at my store. But anyone have any ideas on how to make it more important? Our CVS scores for cleanliness SUCK and our QASA scores haven't been too great the last few times. My old manager was terrible and didn't give a rat's **** about QASA anda new manager is coming in who loves it. Help meeeee.

   Posted 9 months ago #

2. Marble Macchiato
   

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   In our store, our big notes from QASA were cleaning the vents, cleaning the ceiling above bar (which was covered in olllllld splash residue--yum), dusting any surface that is easy to overlook (ESP. lights, the sbux sign, underneath the sugar dispenser at the condiment bar, inside of RTD&E, and anywhere else that isn't regularly cleaned). Our SM also had partners clean the dish spray nozzle and the inside of the ice machine not long before our audit, which was good for us.

   As far as making partners care, remind them that this is a store where they are spending hours of their lives inside of -and- consuming products from on a regular basis. Nothing like self-preservation for motivation. My SM schedules people specifically for deep cleaning sometimes, so maybe see if your new SM can do the same based on what you think needs to get done.

   Posted 9 months ago #

3. Señor Cardgage
   

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   I have one huge pointer and that is, when you're assigning tasks, take a good look at who you're assigning to what and what times they work. It's easier to do certain stuff at certain times- for instance, it's easier to clean the RTDnE case and dust the ceilings/lights/low duct work during a slow middle-of-the-week close (if you're fortunate enough to have one of those) than 8am Monday morning. On the otherhand, it's utter madness to try to clean baseboards during the morning rush, but easier to .. well, there's never a good time for certain tasks. That's why you assign them to your SM and if it doesn't get done, then lololo guess who's to blame!

   Really what I mean here is just be mindful of when people can actually get the tasks accomplished. Sadly, a lot of these (if your closes are slower) would fall on the closers. And for the tasks are out in the cafe/amongst your amneties, try to give'em to your strongest partners, because those'll have the most effect on the cleanliness bits of the CVS. And on the CVS score, it also helps to keep the trench as clean as possible as well, because customers can generally see everything we're doing. If our coldbev is a giant shitpile, for instance, customers can see it plain as **** day, so I keep a dryish sanitray stationed atop our CB fridge for on-the-fly cleaning.

   Posted 9 months ago #

4. Human Soul Frappucino
   

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   You can also print out the QASA checklist and do a self store evaluation. It prints out like over a dozen pages but many of the items are easy/already part of daily routines, and it's broken into sections (bathrooms, patio, BOH, etc) so you can focus on an area at a time. It's the same checklist the QASA people reference, so if you give your store an honest evaluation, you'll have a better idea on what things you guys would fail in an inspection and work on those. You can even tabulate your score to see what percentage you get. Oh, and about the scoring, violations in the Facilities category don't count against your store :)

   Posted 9 months ago #

5. Allison
   

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   Do you have access to the Top 25 Violations printout? Or is that something only my crazy district does? In front of our Values Walk book, we have a print out that states the top 25 most common violations on the checklist. It has things that seem really obvious (pulling the carafes for temperature, sanitizer water buckets) but they're the things that people get dinged on the most when the health department comes around to check. If you don't have that checklist, is it possible to get copies of the last few Ecosure visits to see what you are losing points on the most?

   Posted 9 months ago #

6. Dry Sharpie
   

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   Our CVS scores for cleanliness SUCK

   This is how the customers perceive the store.

   Go outside of your store and look at it. Are the doors dirty? Cigarette butts all over the ground outside?

   Enter the store. Look at the floor. Look at the condiment bar. Look at the backline counters. Look at the damn ceiling!

   No one wants to eat in a grimy cafe. If it looks dirty, it usually is.

   Send someone to do a complete and thorough slide for their half, every shift. They will hate you for it but a job's a job.

   Posted 9 months ago #

7. ryuness
   

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   I'm with Dry Sharpie on this one. I find that lobby slides are usually what make or break a store.

   Fingerprints on doors? Crumbs all over the floor? Restocked pastries, RTD&E, Impulse? Clean and mopped floors (including bathrooms)? Restocked bathrooms? Customers see things things first, and baristas would rather go on their 10.

   Posted 9 months ago #
   Magical rainbow ponies

8. thinkdeep
   

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   I was paid to get a QUASA checklist (I put it on my iPhone) and come in on my "day-off" to do a practice one. Manager promised me that nobody would know I did it and he was right. Got paid + free drinks to come in for two hours to "read."

   Posted 9 months ago #

9. Ehhh...cappuccino...little
   

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   As for the slide thing, I'm about to become a shift and I'm more inclined to have the slides done by the person coming back from break rather than the person who's going. The person coming back has just had a few minutes/half an hour away and is more likely to come back with a fresh perspective and be thorough, whereas the person about to go on break is apt to rush because they just want to finish it.

   Posted 9 months ago #

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