So we had a lady with about 6 kids come in today and get a trenta black iced tea with 12 pumps of classic. Now I was making drinks while she was ordering and all of a sudden I heard her raise her voice saying "I have been to tons of Starbucks before and I've NEVER been charged for extra Classic. There is no way I am paying for extra when I haven't before that is ridiculous." She kept going on and on and eventually my manager came over and took it off just to shut ehr up because she was getting very loud and said to the lady we'd contact our DM to know for sure if we're supposed to charge for extra Classic. So my question is does your store charge for extra Classic or just flavored syrups? Not to mention she had a treat receipt (i work at one in Target so ours counts for any size) so her total was 2.67 with the classic and 2.17 without -__-
Do you charge for extra Classic?
(16 posts) (14 voices)-
Posted 9 months ago #
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Really? You charge for 5 extra pumps of classic in a trenta which already gets 7 as standard? ...
Posted 9 months ago # -
We don't charge for syrups - no matter how sickening the amount - if it's part of the drink recipe. You want one pump vanilla in your venti latte though, you're getting charged for a vanilla latte.
Posted 9 months ago # -
We don't charge for extra syrups, but we ring it as "extra (insert syrup name here)" on the custom screen in Symphony.
Posted 9 months ago # -
I have no idea what our policy is honestly, but I do charge if it's more than one extra.
Posted 9 months ago # -
We charge for any syrup that's not included in the recipe, including classic.
Posted 9 months ago # -
^yep.
Posted 9 months ago # -
How would you even go about charging for extra syrup when classic is called for in the recipe? I didn't think Simphony let you do that.
Posted 9 months ago # -
I don't have Symphony, that's how. ;) I have this wonderful generic button called "Add Syrup" and I can hit it as many times as I want, for whatever I desire.
Posted 9 months ago # -
You aren't supposed to charge for extra if it's already included. We definitely don't.
Posted 9 months ago # -
We definitely dont charge for classic. If it's already in the recipe, you can get lots extra for free even if you want a meal of empty calories
Posted 9 months ago # -
The best distinction that you could do is go to the Syrups tab and click on the appropriate syrup. But do it for all products, and all customers.
A vanilla bean frappuccino obviously doesn't get caramel sauce for free, you have to charge customers for that. But extra caramel on a CRF, unfortunately doesn't have an added charge.
Posted 9 months ago # -
Our "proudly serving" just had an all-company memo go out about this. They claimed that if it's already in the recipe, then there's no charge for extra. The exceptions are espresso shots and caramel sauce.
Posted 9 months ago # -
I punch in every modifier, every time. Simphony will charge what it will and I will enforce that ****. Leads to some very interesting conversations at the register, lemme tell ya.
Posted 9 months ago # -
I don't charge for classic and no one at my store does, I mean, people just want sugar (most customers call it sugar anyways not classic). I'd rather do 20 pumps of classic for free than rip open 20 packets of white sugars for free!!
Posted 9 months ago # -
My store just put something up about this.. IIRC, it goes like this.
-Charge for a second syrup not part of the recipe, IE PT with CL /and/ R.-Do no charge for extra pumps. IE Grande CM with 7p V.
-Do not charge for substitutes, IE GTF with V instead of CL.
-Charge only once for anymore than 2 syrups, meaning if a customer wants a drink that has 3 syrups that aren't part of the recipe, only charge for one of the syrups, not all 3.
-Vanilla Bean, Chips, Banana, Matcha, etc are all charged separately.
-Do no charge for extra CR/M Driz on drinks that already have it, charge for those that don't, extra or not. IE, Charge for VBF w/ extra CR Driz.
But Symphony does do all of this correctly for Corporate stores, don't know if Licensed follow a different policy.
This is all from memory, but I think this is right, I just think I left some things off.
Posted 9 months ago #
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