I joined Starbucks about 2 weeks ago because I really wanted the benefits and I always had thought of the company in a good light. Shortly after starting training, I found out that that I would have to be attending school full time. My manager was very accomodating and said she could make my schedule only 10hrs a week, but of course that would disqualify me for any benefits which was my reason for being there.
After three short days of training, I informed my manager that the job was not going to work out and I needed to quit. She told me that she had already assigned me to work "real" shifts for the upcoming week(this suprised me because I still hadn't learned ANYTHING about how to make coffee or even use my own register). I told her I wasn't coming in again, to which she replied that because I didn't give a two weeks notice, I would never be allowed to work for Starbucks again. I gave her a nonchalant "OK" I mean, I live in Seattle! There are a billion differant coffee stores here if I ever choose to do menial labor again.
I am NOT going to give two weeks notice to a place that I've spent a total of 10hrs working for. I just thought that the idea of being blacklisted from working at Starbucks was kind of amusing. The place was nice overall and the people were pleasant if not Stepford Wife-ish. An interesting experience.
never allowed to work for Starbucks again
(8 posts) (7 voices)-
Posted 5 years ago #
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This is EXACTLY what I am going through right now.
I've been at Starbucks for little over a week and have had NO real training, but I'm being put behind the counter and register to serve drinks to customers anyway. I DON'T know how to even USE the register! And nobody will take the time to show me how!
I basically go to work to stand behind the counter and feel like a useless dork.
Aside from brewing tea, I know absolutely nothing about how to prepare any drink Starbucks serves, and the "training" manuals do anything but. I've cruised through at least nine of those books and have yet to stumble across even one "And here's how you make an iced mocha latte" statement.
What's the point of training manuals that don't train you?
And I wholeheartedly agree 100% with the Stepford Wife comment. It's fairly creepy how syrupy-nice some of the people I work with are. I thought it was purely an act at first, until after talking with them I realized most are devoid of any real personality and are merely smiling ServerBots.
Posted 5 years ago # -
there should be a training tool that looks like flashcards. they are all attatched to a metal ring, and on each one it tells you step by step how to make every drink that's on the menu. (as well as variations for each drink) my advice is that you either quit, or find this and make it your "bible". cuz it's obvious that the people you work with have no interest in training you right.
Posted 5 years ago # -
1023652, before last night I was more than willing to give Starbucks a chance. I read from the Beverage Reference Guide a little and it helped a bit with the most common drinks (Pumpkin spice, Caramel Frap, Double-Chocolate Chip Frap, etc.). But there was seriously no excuse anybody could give me why all of the veteran employees chose to go hang out in the back room last night while leaving me, a person with a mere 4 hours of drink making under the belt, up at the front with the register and a dozen and a half customers to serve. Especially when I didn't know how to run the register.
If this is how Starbucks "trains" employees, then I simply can't hack it. I can't deal with fifteen **** off customers in a row every single day because I was left alone without a clue how to do anything.
What's funny about it is that I was told by another employee a few days ago that it takes about two to three months to master brewing, mixing, marking the cups, and all that. I was given TWO DAYS.
Posted 5 years ago # -
lil secret, after 3 months of quitting or getting sacked. so long as the manager of the new store doesnt mind, they can hire you! friend of mine was a manager and she told me that i could just walk out and if in 3 months i didnt get a new job, i could work in her store!
Posted 5 years ago # -
Hey I concur that generally the training sucks! I still work for SB because I am a good trainer - I have made better training guides and help the young kids out. I think SB was great at one time and I unfortunately have seen the company slide down hill. I think it is really the aggressive growth plan. You get crap managers and people who don't know how to behave like human beings - (see the sexual harassment blog comments).....got to love big companies becoming bigger!!! It happens to the best of them
Posted 5 years ago # -
Training? What training? They don't teach you anything and expect you to know how to make everything. Or they tell it to you just ONCE and expect you to become an expert at it. So when you dont make it properly the first time for a customer, or when you cannot read the markings because the person made weird markings, then you get a "haven't i told you how to make it already?" statement. Psh.
Posted 4 years ago # -
What's really funny is that all, I mean ALL levels of management admit that there isn't enough time for appropriate training. What a crock!
Posted 4 years ago #
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