I Hate Starbucks

1. Marble Macchiato
   

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   It's one thing if your drink is made wrong.
   It's one thing if there's something really really wrong about your drink (ie. spoiled ingredients, bugs in drink, etc.)

   But why is it that after you remake a customer's drink in store and apologize for the inconvenience, they call back 20 minutes later to b i t c h about it?

   This has happened before in my store, but someone did this last night and he called my SS the C word over the phone for "not helping" while we were in a rush (she WAS helping, but he wasn't aware of what she was doing). Is it just me or is that going wayyyyy over the line for filing a complaint?

   Anyway, what horror stories have you guys encountered with the phone fiends?

   Posted 9 months ago #

2. Dry Sharpie
   

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   This is why we don't answer the phone. If it's not stupid questions from customers, it's complaints. Or stores looking to borrow partners.

   And I am surprised by customers who can even locate our phone number. If they were smart enough to call the right store, they should have been smart enough to order a Starbucks drink correctly.

   Posted 9 months ago #
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3. TeenageDream
   

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   I never answer the phone because I'm always scared someone is going to order like 8 coffee travellers or a partner is calling in sick.

   I did answer the phone one time though. A guy asked to speak to a specific partner. When I told him the partner wasn't there he said "I shouldn't be telling YOU this but the frappuccino I had yesterday was really watery."

   Posted 9 months ago #

4. eightpumpchai
   

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   one lady called once to tell me that she got diarrhea after drinking her drink. and then she got it again after drinking a DIFFERENT drink the next week. and so probably our milk was bad. I was just trying to keep from laughing at her and asking if she might be lactose intolerant, especially since one of her drinks was a frappuccino, one was a hot bev, and she ordered them a week apart... pretty sure if we DID by some off chance have bad milk, it would have been only one day, and pretty sure we rotate our dang milk and seriously order the bare minimum anyway, so the odds of the milk being bad are one in a million. I was just sitting there like, please don't tell me about your poop. Okay, thanks. and she went on and on for like 15 minutes. I could not get her off the dang phone.

   Posted 9 months ago #

5. stranger
   

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   Had a guy call, late afternoon, to tell me that his morning coffee "tasted burnt." Kept saying he didn't want anything, just wanted to let me know. Um, thanks, I guess?

   Posted 9 months ago #

6. IceandSlice
   

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   I had one, whom for 12 minutes complained about one of my colleagues, explaining in every little detail what happened, I humoured them and yepped and said how terrible an experience it must have been and I do hope they come back and haven't decided to blacklist Starbucks.

   Posted 9 months ago #
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7. freyafrapps
   

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   not really a complaint, but pretty funny nonetheless.
   I work in a mall, ok?

   ring
   "Thanks for calling Starbucks at the mall, this is freya, how may I help you?"

   "You're the one in the mall right? Can I give you my order and have my associate come and pay for it? I don't want my coffee to be wrong and I can't leave my store because I'm the supervisor"

   "No, I'm sorry but we cannot do that for you..." (she cut me off)

   "You can't just take my order, and my associate will come and pay for it?"

   "No, I'm sorry, we are unable to take phone orders for drinks..." (she cut me off again)

   "I want to speak to the manager"

   "Ma'am, I -am- the supervisor on duty, and we cannot take orders over the phone, but if..." (cut off once more)

   "Ugh, I'll just go to Caribou then." -click-

   If **** had let me just say that she could write her drink down, she could have had her Starbucks drink. Whatever, made me laugh, and my partners thought it was funny too.

   Posted 9 months ago #
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8. Quackers
   

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   This makes me glad we don't have a phone.

   Posted 9 months ago #

9. OrangeBlossom
   

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   I had a lady come in late one evening with her friend and her two incredibly bratty and overtired kids. They were terrorizing the store! Those awful kids were running around, screaming at the top of their lungs, playing with the blinds and merchandise. When I stepped outside for a minute, I could HEAR the kids ten paces away from the front door. I had multiple customers complain, and many get up and leave out of frustration. All while this lady and her friend sat and talked over their over modded lattes. They made no effort to control those kids. I VERY politely and discretely informed the lady about the complaints. She smiled calmly, thanked me, and commented they were about to leave anyways.

   The next day she called back to complain. She spend 20 MINUTES telling my manager how I embarrassed her, was rudely threatening her, was disrespectful, and I need to be retrained. She also claims her kids were perfect angels and I was harassing her

   ANYONE who knows me knows I am one of the most polite and unobtrusive people at work! My barista backed me up and verified my story.

   My SM knew it was BS...but still threw me under the bus to the customer anyways because "you just need to tell them what they want to hear"

   grrrrrr

   Posted 9 months ago #

10. Dry Sharpie
    

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    Hey Quackers, what terminal is my flight? Oh by the way, I need a traveler with your freshest lightest coffee because airplane coffee sucks. I need it to stay hot so make sure to complete it right as I arrive at your store. Can you break this hundred? I would tip but Europe is so expensive!

    Posted 9 months ago #

11. thinkdeep
    

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    A traveler on a flight isn't a terrible idea, however, I choose to take my standard 2 Xanax and 1 Ambian CR instead of Coffee.

    If mechanical issues/hijacking do happen, I'd really prefer to sleep through it. Hopefully it sorts itself out.

    Posted 9 months ago #

12. Dry Sharpie
    

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    thinkdeep, you will be my human shield during a hijacking, and the source of my spare seat cushion floatation device in a water landing.

    Posted 9 months ago #

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