Ok, a new day has dawned on IHateStarbucks.com.
I no longer want to keep hacking the old, tired php on the site, so this is what I propose. These messages will remain up for all eternity. In addition, there is a new Guest book. So if you want to share your opinons, i.e. post to the site, go here. As always, if wish to rant or rave, send me an email:
|Name:||Megan Ott 21032|
|Date:||Mar 30 2007 06:32 AM|
|Hi, This is riciculous. My Dad and I went into a SB and found out that all the SB's are complete scams. One time I brought home a cup of coffee and it was so sweet I wanted to throw up. I want my money back!
|Date:||Mar 30 2007 06:30 AM|
|Postal Starbucks Worker
Thought people might enjoy this.I realize yes we are all anti SB but I think its mainly big business like this is what we really detest. Anyway this is a note on how they can feel dealing with all the jerks who keep that business running. Enjoy
To all of you silly, sad caffeine addicts who line up like lemmings for your overpriced lattes every morning: there are some things you should know.
1. We are not your friends. We are usually not your neighbors. In most cases, we absolutely loathe you, but we are outwardly friendly -- because we are paid to do so. You are not getting special treatment, and we really don’t give a sh*t about your last vacation or your new baby or your real estate problems. We ask how you’re doing because it’s a way of making conversation, and we are pressured to make conversation in this line of work. Now, there are some customers who are genuinely liked, but they’re few and far between. If you have to think about it, you’re probably not one of them.
2. Oh, you work from home? We are not your water-cooler break. We may be the only humans you have interacted with for days, but do not expect us to be interested in your stupid home business or your racist, sexist, totally unfunny commentary. Get your drink and get out.
3. Enough with repeating the George Carlin Starbucks order joke! It was funny the first time we heard it. Maybe. You are probably the four hundredth person to say it to me, expecting me to laugh, and I guarantee that you’re going to be disappointed.
4. Tipping is greatly appreciated. While Starbucks does provide great insurance and other benefits for its employees, and sometimes even a decent hourly wage, baristas are not guaranteed a certain amount of hours per week and NEVER get full-time hours. So: we have great health coverage but can barely buy groceries. Our tips help augment our meager paychecks. If you don’t want to tip, don’t - but quit bitching about it. I’ve noticed that the complexity of your drink order is quite often inversely proportionate to the size of your tip. The rudest and most difficult customers NEVER tip - usually the stay-at-home-moms wearing fifty grand worth of diamonds, yammering into their trendy pink KRAZRs and paying absolutely no attention to their horrible offspring (who are wreaking havoc in every way possible.) B**ches.
5. SKIM MILK is the same as NONFAT MILK. Do not order a “skim nonfat latte” – it’s redundant. Similarly, don’t say that you want a “grande skim latte” and then correct me when I call out “grande nonfat latte.” You b*tch. Which brings me to:
6. We are trained to call out drink orders in a particular way. This helps to ensure that we get all of your stupid, nitpicky details correct. DO NOT
• Correct me (see above)
• Tell me as snottily as possible that you “don’t speak Starbucks.” That is quite possibly one of the dumbest statements I’ve ever heard.
• Keep asking me, “Is it decaf? Did you get that? I ordered decaf. Are you sure it’s decaf?” F+CK YOU. Yes, I got it.
• Tell me how to make a drink. I know what goes into a mocha. You probably couldn’t make one if someone had a gun to your head.
I may as well continue! DON’T:
• Lean on the hand-off counter, effectively blocking any of the people who ordered BEFORE you from getting their coffee.
• Take your drink, rip the top off, gulp down one-third to one-half of it, and then ask me to “top it off.”
• Snatch the first drink to come up, because of course it's yours! You’re the only f+cking customer in the place! You ordered a grande latte and this is a Frappuccino, what does it matter! You got there first!
• Scream at me because you don't want whipped cream, when you never specified that.
• Get all pissy when I ask if you want whipped cream on a nonfat mocha. Because some people do, the drink usually comes with it, and we are here to serve your demanding ass.
• Come in wearing a floor-length fur coat and, when asked if you need a bag for your purchase, say no because you want to “save some trees.” Please save me the forehead bruise.
• Hold your two-year-old up to the pastry case and ask him to choose something. Grown men (well, stupid grown men) are struck dumb by the variety at times; no toddler will be able to work out what he wants in under three days. Select something for him and move on.
7. If you are yapping away on your cell phone when you get up to the counter, TELL THE PERSON ON THE OTHER END TO HOLD ON. Do not try to communicate what you want by hand gestures. Do not stare at me blankly – YOU approached ME. Especially, do not roll your eyes at me and heave a sigh before bitchily telling me what you want while still babbling into the phone.
8. If we’re out of the sippy-cup lids and have to give you a regular old flat lid with a tear tab (this occasionally happens) – do not freak out and scream at the manager that it will spill and ruin your “very expensive car.” Buddy, I’ve seen that car (you double-park it outside the front door almost every f+cking day) and it’s not all that, so get off your f+cking high horse. And if you have enough money for that pricey auto, either buy a decent travel mug with a locking lid, or get the f+cking car detailed if something spills. And maybe lay off the caffeine. Asshole.
9. If you order a Frappuccino, I will hate you even more.
10. Quit bitching about the names of everything. Yes, there is a “tall" size. No, it’s not the smallest size – that would be the “short.” Somewhere along the line, it got dropped from the menu, but can still be ordered. It doesn’t make much sense to me either, but I didn’t come up with the nomenclature for this shit. Order by the names on the menu, because I’ve had people ask for a "medium coffee" and get inexplicably pissed off when I give them a grande. Which is a medium coffee. If you eat at McDonald’s, you put a “Mc” in front of just about everything – get the f+ck over yourself and get used to it.
11. Keep your f+cking $1200, four-foot-wide Bugaboo stroller out. Of. The. Store.
12. If you are one of the seriously annoying, mind-bogglingly stupid Change People, it's very likely that I'm restraining the urge to beat you senseless. Especially if you say something like, "I have twenty-four cents, if it helps…" – you are not helping anyone. F+ck you and your exact change. Don’t giggle and tell me how heavy it's making your bag and that you need to get rid of it. How about this: remove your spare change from your bag or pockets daily. Throw it in a change jar. When the jar fills up, cash it in. So simple, anyone can do it!
13. When you order "three shots of espresso, over ice, in a venti cup, extra ice" – WE KNOW WHAT YOU’RE DOING. You’re stealing, because you pay a lot less for that than you would for a latte, and then you fill it to the brim with milk from the condiment bar pitchers. You probably eat at buffets all the time and surreptitiously stuff your shoulder bag full of food, too. It’s a hard lesson to learn, but you really should learn it: if you can’t afford something, don’t f+cking buy it. As**ole.
14. Just because I work at Starbucks doesn’t mean I’m stupid. If I had a penny for everyone who treated me like a complete idiot because I work in the service industry, I’d be a retired billionaire by now. I probably scored higher than you did on standardized tests, am better-read, better-educated, a better writer, more articulate, more interesting, more observant, and better-traveled. However, because I am an artist (as are many of my co-workers) I don’t make the kind of money that the lawyers, doctors, and CEOs of the world do; this does not, however, make me a second-class citizen. So stop f+cking treating me (and everyone else who works at Starbucks) like one.
15. Have a nice f+cking day, you bastards!
|Date:||Mar 29 2007 02:46 PM|
|After reveiwing your website, I found that I wholeheartedly agreed with your views.
Starbucks is over expensive and under roasted. And I have relatives who pick the beans down in South America for a whooping ten cents an hour. Hell, during one vacation I found myself picking beans, and almost become a permanent tea drinker. If people knew about the slime and snot that used to encase their precious coffee beans, I think the starbucks popularity levels would drop dramatically.
Anyways, keep up the good work.
|Name:||Former Competitor 21713|
|Date:||Mar 29 2007 02:46 PM|
|Wow!! What a world we live in. Howard Schultz is now billionaire #357, former Beetle, Paul McCartney signs a deal with the devil and the Starbuck's brand is facing comoditization. Hmmmmm, an entreprenuer starts a predatory business model, a world famous artist musician admits he is washed up by signing on to semi music label and a brand that finally realizes it's real value. What are we to make of all this. Forget it, just open more stores, right?
|Date:||Mar 29 2007 09:29 AM|
|i walked into a starbucks the other day to get a mint mocha thingy and the woman at the counter said i owed her 3.74 or something like that. so i pose a question, why is it that coffee in a 16 oz. cup so expensive? I have worked in the fast food industry before and the cokes there only cost 1.65, 2.00 at the most-so who would pay that much for a foamy latte when they can just go home and sip the coffee for a much lesser price for a much bigger can! (After i found out the total of my latte, i walked off without my beverage and my boyfriend pee'd on the building that night)
|Date:||Mar 28 2007 11:57 PM|
|Hi, I was a shift supervisor with "the Bucks" for two years and I have to say I am kind of ambivalent about the experience. I always felt uncomfortable when the Regional Manager would come in (District Manager not far behind) and ask a question like "what can you tell me about the Pumpkin Cream Cheese Muffin"? The response a supervisor is supposed to give is that it pairs well with such and such drink, etc... The response from me was usually something long winded and sarcastic, at which point the RM and DM would move along. Come to think of it, I'm not sure how I kept that job for so long. I guess that also explains why I never made it to Assistant Manager.
Anyway, Starbucks, to me, was a very fun job at times, where I worked with great people and had some fun. The customers are a good reason to hate the job. It's funny and kind of sad to see an adult literally whine over their drink when it is made imporperly. My favorite customer (read that most disturbingly sad) was the guy who ordered his venti iced coffee with sweetener, walked over to the condiment bar, proceeded to dump at least 5 sweet and low packets into it, take a sip, then promptly walks back to the bar and says that he needs a new one because it is too sweet. I remember this guy vividly because this was one of the few times that I looked at a customer and just flat out said "Are you kidding?" I remember the guy looking at me like I had just grown horns or something. He left soon after.
|Date:||Mar 28 2007 06:06 PM|
|Hi guys, I work in a little different situation here. We carry starbucks coffee, and even our store design looks like a starbucks, but we are not. We have reps that come and show us how we are to make drinks, etc. I have to say, I am appauled by the service that some of you have recieved! In my store, if any employee treated a customer with such dissrespect, they would not work there. I can also say, there are so many factors to a good cup of coffee, that if you do not train someone properly, the coffee will always be poor! We have 3 full time employees each day, and we are open from 6 am- 5 pm. It may not seem like much, but we make about 2400.00 in coffee each day,so I can relate with you guys who are overworked, we have been there. The difference in our store is, we do care about our customers, as they become our friends, not just faces in a crowd. I consider my job a place to b.s all day, a party if you will, and I am making the drinks. We laugh with our customers throughout the day! I guess I am blessed that we only serve the coffee, and do not have to go by the full blown politics of being an actual Starbucks store. Once again, I am posting to apologize to those customers who have been treated poorly, and to the workers who are treated like crap! I do not think I could work where I was put down for making a great cup of coffe, like the poster who tried to make each one fresh. Well, I guess it is not the name we dislike, it is the morals they stand for, if someones work morals suck, it does not matter what name they carry, they suck none the less! Great site, it gives me insight, so now if someone from Starbucks ever asked me to leave the store, that only serves the coffee, to work for the company themselves, I would have to say NO!!
|Date:||Mar 28 2007 06:04 PM|
|I believe over time, people will tire of this awful place, and they will be boarded up, abandoned, and rats will be crawling around desolate buildings once known as the greedy geen monster, at least I hope what will happen.
|Name:||me and only me 21519|
|Date:||Mar 28 2007 03:34 AM|
|this post is for "die SB die" who posted on the 24th and all the others who have felt the wrath of the starbucks way of lying. i hope you read this. i know exactly how you feel. the tactics you describe is how starbucks works. i would go so far as to say that the manager or district manager was a friend of the person who accused you and told them to file the complaint against you. in fact i bet that girl got promoted on up the line since she is exactly what starbucks wants and looks for in their managers and corporate people. no morals no ethics. starbucks is filled with persons that have gotten or kept their jobs by lying about others that they work with. just ask j.r. who works in corporate in chicago, she is an expert at covering up for the failures of her friends and c.d. who works in seattle, she is able to lie thru her teeth and not flinch. they have covered up for their friends and lied over and over again to keep their jobs or to help their friends keep theirs. you see starbucks has a way of doing things. they keep the worst people in place and fire or drive off the good people by intimidation or outright lies and forgery. then when these people tell the truth about starbucks and the corporate ways they can say that the former employee is just "bitter" well hell yes they are bitter! they got let go for telling the truth and being ethically and morally correct while starbucks is ethically and morally bankrupt! i could tell you story after story about persons that have left or been fired in this manner. but one day the truth will prevail and starbucks will fall. the universe will balance. i only hope i am there to watch.
|Name:||Jim Gortner 21492|
|Date:||Mar 27 2007 07:56 PM|
|Just found you. Went t0 NYC this summer under protest. Only downer was Starbucks on every corner-with lines. I understand the tourists from outside U.S. but the locals?? I'm sure the culture has not disappeared but it's sad that it is so hard to find the real thing.
|Date:||Mar 27 2007 03:41 AM|
|The french roast coffee at AMPM is pretty good, and I'm picky about my coffee.
|Name:||Blachier Armand-Gérard 21295|
|Date:||Mar 26 2007 06:39 PM|
You have to know that drink a coffe in the Hua Hin's Starbucks coffe in Thailand is really a strange adventure.
Not only because you pay a very expansive price confront to the other store in this country, but you have to go to pay at the cashier and take you own coffe and after to be happy with a very small place in the terrace.
And the coffe is really no good and the waiters are not smart or kind.
This is the last time my friends and I will go in some stores of this brand. I have forgotten Starbucks Coffe: bad trip indeed!!!
|Name:||Harry G 21320|
|Date:||Mar 26 2007 06:37 PM|
|Great website, i hail from the UK, did you know starbucks aim to open a new 'coffee' house in London every two weeks? Makes me feel more sick than their coffee.
|Date:||Mar 26 2007 06:37 PM|
|I've been a Barista for 5 months now. The other Baristas were a lot of fun to work with, but the work is just relentlessly brutal and for not a lot of money. The manager is an idiot. The only thing she cares about is retail sales in her store. Her Barista turn over rate is thru the roof because she doesn't know how to take care of her staff. One girl gave 2 weeks notice, and was never even scheduled the 2nd week. I took this to heart and just gave my ONE week notice. I told her I could not work the last day of the schedule. She said I had to get the shift covered. Excuse Me?! Are You Kidding? What part of I QUIT did you not understand and it is no longer my problem! So I called in sick, and was told I need to call around to get it covered. Puhleassee.....I've seriously never known worse management....and all of this even after I just spent over $100 in her store on Brewing equipment. Never Again.
|Date:||Mar 26 2007 06:37 PM|
|I am new to really despising starbucks. As many of these posters know...the coffee is overpriced and tastes horrible. And, if you want tea you might as well order it 2 hours before you want to drink it because that's the point at which it won't be too hot to drink. So, to all those who love coffee and specialty coffee drinks as much as I do I suggest the following:
-Buy a $20 stovetop espresso machine (Bialetti makes a great one)
-Buy a $10 battery operated milk frother (aerolatte works well)
-Buy a $15 coffee grider (mine is really cheap and works great)
-Buy high quality espresso beans (about $6 lb.)
-Buy high quality coffee beans for your regular drip coffee maker too.
-If you like flavored syrup they sell it in grocery stores.
Now, make your own. This may seem like a lot of money but if you're like me and appreciate a complicated coffee beverage, it pays off in the end. The first time you make your specialty coffee it will take a while but once you get the hang of it, you'll be bringing a hot, frothy, low-fat, decaf whatever in your mug instead of stopping and waiting in line for a mixed up order that leaves a bad taste in your mouth.
|Name:||Jesse G 21218|
|Date:||Mar 25 2007 12:36 PM|
|Hello. i hate starbucks we are in a small city of 250 thousand. there is an indie company called the Broadway roastery. star bucks has opened up a store across the street from both of the locations.
Starbucks needs to stop stealing buisness
|Date:||Mar 25 2007 12:36 PM|
|I hate Starbuck cos it seems they can't even train their employees with proper customer service. My sister went to SB one day and asked for a latte with no foam, and they ended up giving her a cup with 3/4 of foam in it (surely not what you pay an outrageous price for???) When she asked the barista for another one, the employee sort of grumbled and went to his mate for a chat, then made another coffee for my sis but made some sort of snarky comment to her like "oh is that enough coffee for you, did you want a cherry on the top too??". Are they not trained to make coffee only and cut out the snarky comments?? Anyways after speaking to the manager and getting no joy, she wrote a letter to SB and was offered free SB vouchers, which she gave to a friend. Moral of the story, if you want bad service and bad coffee go to Starbucks :)
|Name:||Glena Dusky 21278|
|Date:||Mar 25 2007 12:35 PM|
|Star Bucks leaves a horrible after taste in my mouth, no matter what you try and cover it up with.
|Date:||Mar 25 2007 12:35 PM|
|I HATE STARBUCKS, TOO!
Nasty coffee, fake froo-froo bougie atmosphere.
Paul McCartney, are on acid, again? Your wife Linda would be furious over you supporting a company that has done so much damage to the earth. I can't walk down the street without seeing gargabe with the starbucks logo on it. (FYI, Paul McCartney is the first recording artist to sign with the new Starbucks music label - GAG GAG FAKE FAKE)
You Starbucks-lovers are ADDICTS you need to see a doctor.
|Name:||Die SB Die 21089|
|Date:||Mar 24 2007 03:02 PM|
|I worked for SB a few years ago in a small mountain town (get this...the town has less than 6,000 people and SB had TWO stores no more than 500 feet from each other--one in the grocery store and one around the corner...go figure). Anyway, I had just moved to said town and was in DESPERATE need of a job and health insurance. So, I started to work for SB. I didn't know what to expect. I'd never stepped foot in a SB before I got the job. Since the first day I started it was pretty miserable. Baristas would talk about each other behind each other's backs, the manager was a dingbat & no matter how hard I worked at my job nothing seemed good enough. My day was filled with negativity, snottiness and put-downs. It was so hard for me to adapt. Due to unforeseen circumstances I had to move and leave a job I loved prior to working at SB. SB was depressing, to say the very, very least. I'd never been in such a downward-spiraling environment.
One day I came into work and was called to the back by the manager. She said someone had filed a sexual harassment complaint against me. She wouldn't tell me who it was because of "privacy issues" and went on to say that because of this, she had to cut my hours to where I was only scheduled with one of the managers & no other baristas(so that I wouldn't be able to figure out who filed a complaint). I was devastated & humiliated. I couldn't imagine what I could have said or done to anyone. The manager wouldn't tell me who or what it was but just said to "think real hard." I didn't think it was right that I wasn't allowed to find out more about the complaint, but it ended up that I found a better job and was able to tell SB to kiss my a**.
After leaving SB I was informed that prior to the complaint I was being considered for a supervisor position (because of my degree and managerial background). However, there was another girl (without a degree but had worked at SB a bit longer than me) who found out we were in the running for the same promotion. It was she who made the complaint so that I wouldn't be considered for the position any longer. I'm sure my rights were violated at some point (from the barista's lies to the treatment by the manager)but I never brought suit against SB because of the huge conglomerate that they are & the legal team behind them.
The whole incident makes my blood boil to this day. The whole incident was humiliating. I never did anything wrong and my reputation was jeopardized in a small town. Thank god I was able to pull myself up and prove myself in my new job--there was no need to fear deceit and ill-treatment in my new position. Needless to say I don't go to SB. I support the local coffee shops--better coffee, better prices, less crowded, friendlier...all around better.
|Date:||Mar 24 2007 03:01 PM|
|I hate Starbucks because they dissed my wife when she applied for a "Barista" job at the same store we spent oh, an average of $40 a week---every week for the past couple of years. Being turned down for a job is one thing, but she was told she "just didn't have the right background/image, etc". Lets see, she's a college grad, a naturalized US citizen, does volunteer work for three local organizations, works with handicapped and underprivileged kids---was out with the local police, National Guard and government employees at a FEMA distribution center in Florida after a hurricane---and is being considered for a law enforcement job, having passed all the tests and background checks. Oh yeah---we have been in plenty of Starbucks and she certainly does not "fit in"! Hey Starbucks-- I really hope you are reading this. Try to guess how much of our money gets spent on any Starbucks products now??? ;-)
|Date:||Mar 24 2007 03:00 PM|
|I just really want the recipe to the iced lemon pound cake. I agree with the posts that the coffee tastes burneed. It's way over priced.. and believe it or not, the closest one to where I live is about 45 mins away. I would love to know how to make the cake for myself.
|Date:||Mar 24 2007 02:59 PM|
|Well SBX has really ticked off the infertile community with their TWISI cup #208. Let me start out by saying that infertility is a medical disorder or disease (and is actually categorized as a disability in the Americans With Disabilities Act). Now, I don't know if SBX would allow a TWISI that advances the idea that any other medical condition being treated is something someone suffering an affliction should not do, but cup #208 has a TWISI that tells infertiles that basically, to treat their disease is a less than honorable thing to do. SBX has thus far responded that they would like to foster "political discussion" through their cups, and they invited the offended parties to respond in kind. Let's see, what can we infertiles say in response? How about, "I think that fertile people who have bio children and don't adopt should realize that they are missing out on a more moral choice in family building." Maybe I'm the next Plato, and SBX cup #316 will be my TWISI and my "Republic." Wow, I'm getting teary already.
|Date:||Mar 24 2007 02:54 PM|
|if you want to know the recipe to the cake its not starbucks you will be wanting to ask its the company they order from..
also i hate starbucks.. my mocha frappcino was way to icey..
thank you the store manager for makeing crap drink..
|Date:||Mar 24 2007 02:54 PM|
|I'm a barista at a mom/pops store, and I can't say that I hate starbucks, I can go on with my life without buying their shitty coffee. The thing that I hate the most is when the customers say things like "can i have strawberry frappuccinos?" without even looking at what we have, or, "is there a starbucks here?" One person wanted a caramel macchiato, so I said, "we don't serve macchiatos." Because I was unfamiliar with this item, I said, "If you could tell me how to make it, I'd be glad to make it," the customer said, "yeah, its a little coffee (i knew she didn't know what she was talking about), then caramel, and milk, and whip cream." I made it, and she said, "This isn't what starbucks serves, I want my money back."
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