Ok, a new day has dawned on IHateStarbucks.com.
I no longer want to keep hacking the old, tired php on the site, so this is what I propose. These messages will remain up for all eternity. In addition, there is a new Guest book. So if you want to share your opinons, i.e. post to the site, go here. As always, if wish to rant or rave, send me an email:
| Name: | Sanctum 02963 |
| Date: | Jul 13 2004 09:09 PM |
| To Tamugirl, asterisks..ah..gotcha. Now that makes sense. You're correct that the software takes the entire processing into motion and prints out the schedule accordingly to sales factor and such. I'll have to take a good look at my schedule again...I have 2 days to work this weekend...that's it..weird. I may have to get a new job or something to hold down this apartment.
To Tamugirl and LJ..re: bank runs. Well, this SS back then made a bank run during a big rush in the morning on Saturday and took about 45 minutes to return..I think an hour..it's been a few years but I'll never forget that day because I burned my right arm from the steamed milk that spilled out because I was distracted and nervous. She should've had the sensibility to stay put and help us out but did'nt.
Personally, weekends are the worst in mornings at bigger stores.
I remember at Vermont..I was walking in on my off day on Saturday AM running my errands for a project of my own and to check the schedule..the line was so huge and busy that there was a mid-aged woman who freaks out everytime she can't use the POS register since she was poorly trained AFTER the store manager took off and moved out of Vermont leaving an empty void in the hiearchy and to make it worse, the barista was an older man in his 70s and was slow at the bar.
I felt bad for them and the lady at the POS would run off to the backroom during the rush because she could'nt handle it and one day snapped at a customer (from what I heard over the grapevine). The other partner was a young girl and she had to deal with the entire rush, too.
Sad situation. But a beautiful store amidst the mountains..you could see the entire landscape from the bar..wow.
Anyway, back to bank rushes..the bank at the time was 5 minutes (even less) down the street and I personally think bank runs should never take place in the weekends and only between Mon to Fri on a quiet day and never on peak hours.
One thing I forgot to mention is that I think it's dangerous and very rude for customers to stand next to the bar looking over the shoulder and watching the 'timer' and get critical about our shots. That kind of behavior makes partners very nervous and they should be blocked out away (use the condiment bar by the bar counter since it will add about 5 feet more distance away for safety and prevent customers from grabbing the cups from your hands..unfortunately my former manager did not allow that setup to take place and wanted it by the windows).
To Frosty, I remember the videos during training and Christmas orientation..they were so retarded and fake. There was one tape session called the S-Files..remember that one? It was like an X-Files spoof-off. Personally Chris Carter should sue Starbucks for confusing us for using a similar X-Files name to S-Files...ironically.
I also find that SB can get overboard and ridiculous with Frappuccino products every summer with gay-like names like 'creme' so and so. Having us baristas to call out the long names is just redundant and counter-productive..I just say 'frap' for short to speed up the process along w/ the ingredients.
did I also mention that I heard a lady demand 20 orders of drinks last Saturday (I was'nt there but heard about it)? I think multiple order customers should be discouraged from pulling that stunt because it will anger customers behind them and slowing us down. Even worse, the lady did this 15 minutes before the store was to close. Talk about extreme rudeness. |
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| Name: | Desert Flame 02962 |
| Date: | Jul 13 2004 09:09 PM |
| How many of you have spoken up about something important to your manager, only to get your hours cut the next week (as a punishment)? I'd love to hear your stories so I do not feel alone. By the way, whoever made the comment that shift leaders always get at least 20 hours, not true. I am a SS and I have gotten as little as four hours for the week, even though they know I need the benefits. |
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| Name: | Siren 02961 |
| Date: | Jul 13 2004 09:08 PM |
| Hi all. Only 2 MORE DAYS!! Yee friggin' haw! Have you guys heard anything about his new 'manager compliment' that is being implemented? Basically it is a way to cut back on manager paid hours to save on labor costs. This is how it works: Stor X is allowed 160 "management" hours a week. 40 hours for teh SM, now you have 120, 40 hours for the ASM (if you have one), now you have 80. 20 hours hours MAX for each shift supervisor, NO QUESTIONS ASKED!!! This is so retarded, I can't even handle it. We have a SS at our store who has been with the company for 5 yeasrw hile in college and has consistently worked 5-6 days a week, 30-40 hours, not only yo help out the store, but to support herself as well. We also have another SS who keeps getting the shaft on getting into RMT, he works 40 hours as well and supports HIMSELF with this job. Under this new "manager compliment" program, these 2 employees are going to lose at least HALF their hours and pay. Could this company BE any greedier? Looks like I'm getting out just in time... |
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| Name: | and_all_that_jazz 02960 |
| Date: | Jul 13 2004 09:08 PM |
| Hey, I just got a job at Starbucks and I was a little excited and then I ran into your website. Although some mixed reviews on certain stuff, everyone will seem to hate it. Oh well, need cash at the moment and if it all goes to hell, I'll just quit. But yeah, where did you guys all get your information? I wanna know. Hearsay isn't accurate and I would appreciate it if you guys and gals would direct me.
Just like anyother job though, people treat you like crap, so Ill deal with it but for how long. Time will tell, ill probably be writing in some time. LOL. Thanks |
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| Name: | LJ 02958 |
| Date: | Jul 13 2004 04:29 PM |
| Hi again, Hi Sanctum
From what you tell me, you've got to do about the same for Closing as we do. Basically it's just celaning everything except we don't have to clean the floors and toilets. Just the bar and all and of course the backoffice. One of the problems to me is that the bar is downstairs and the backoffice upstairs and there's only a small lift we can use. The dishwasher takes 7 minutes to wash one load... It simply drives me crazy to stand in front of this stupid machine and wait for it to get something done. Anyway, it takes me and one Barista at least 40 minutes to get it all done but that is only because we do preclosing. Infact we start cleaning up two hours before closing. In the evening we are not busy at all because the store is in a "shopping- street" and the shops close 1 hour before we do. So then there's nothing going on at all. Anyway... it's crazy that a SS can leave the store during a rush to go to the back. As a SS myself I have to go to the bank too, whenever I'm on the earlyshift. Usually in the morning- before the shops are open- we're not busy either so I go then. It takes me 10 minutes, not more. I have to leave one Barista on his own in the store and so I only do that when I have an experienced Barista there. If it's a "green" Partner I'd never go. Then I'd wait for the middleshift or do that at the end of my shift. It's really not something my SM should have to tell me. It's just taking the responsibility during my shift. Reading things like that just amaze me. What for am I SS when I run off during a rush. Of course I hate it too but the only thing that can make it bearable is working as a team. It doesn't always work but I try- even though I hate it too.
Well, tomorrow I'm on late shift. I'd prefer earlyshift but at least I have a cool partner working with me. It's something. Ans the SM is off or something so she can't bother me. |
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| Name: | Frosty 02957 |
| Date: | Jul 13 2004 04:02 PM |
| LJ, Hey, don't believe the videos. When they showed us those videos, I asked where that store was, 'cause ours wasn't like that, nor anyone else's. Unlike the video, we are a drive-thru and in store, 2 stores in 1. We usually "DO NOT" have enough people under even ordinary days. Hey, Good Luck and don't let the stupid people get to you. There's certainly enough to go around, that's for sure! |
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| Name: | tamugirl 02956 |
| Date: | Jul 13 2004 04:00 PM |
| Sanctum: I have one comment about your statement in regards to someone running the bank run "off duty". I hope you're not insinuating someone work off the clock? Non convererage maybe, but first of all the person running the deposit should NEVER be taking that long and thats a management issue. SOMEONE is allowing it. It COULD even be that the DM lets it fly seeing as a shift IS REQUIRED to write the time they left to the bank and the time the bank confirmed the deposit. It takes me, on a good day, 10 min to run the deposit. On a bad day maybe 20 if there are people in line. The issue about the schedules: the manager is really actually NOT supposed to makes changes to the schedule. They are supposed to let the computer do it, however, the computer doesnt always print out the most efficient schedule. If, however, the manager is making NUMEROUS edits to the schedule they CAN get red flagged for this by the DM. You can ALWAYS tell if your schedule has been edited by the little astericks by the time on your schedule if you look at the print out of the WHOLE week. If you see an asterick by the time on a particular day, then you know that was changed from the original scheduled time the computer spat out. |
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| Name: | Megan 02955 |
| Date: | Jul 13 2004 04:00 PM |
| GLORIA JEANS I TELL YOU GLORIA JEANS!!! I think that everyone who visits this site should go out and find a Gloria Jeans Coffee Shop!! Starbucks sux!! |
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| Name: | Sanctum 02954 |
| Date: | Jul 13 2004 02:10 PM |
| Hello all,
I'm a male barista working for SB since 1999 after graduating art school and liked it for the first few years and have noticed some interesting tidbits. But I do graphic design/illustration as my real passion. As you know, I'm the only hearing-impaired person in the company..well here in the city, that is and get along pretty well with some partners. I then worked at SB in Vermont for several months after moving there just to see if life works out and then I moved back to my hometown in Ohio to get myself back in the arts scene.
I'll be the first to say that the way SB schedules partners is done on computer and I figured out why. If a barista sues SB for scheduling discrimination, the company would pass the buck and "blame it on the computer software" and not the human efforts. That's one loophole I observed, however someone has to input the desired time and days of each barista and the software processes the hours accordingly to sales factors. The more sales the store gets, the more hours. In other words, the harder you crack the whip, the harder you drive the slaves.
I've seen some shift supervisors make a 'bank run' on weekends on duty during a huge rush and take almost forever to get back. My former store used to have someone do it on a Saturday while leaving 2 or 3 people onboard stranded. I'll never forget that one morning covering someone's shift and working with 2 very "green" partners while the SS ran off for the bank run and returned about 45 mins to an hour later. I personally think bank runs should only be done by someone that is "off duty" and not behind the bar/counters during the rush letting other partners focus on that business. I think it's the manager's mistake and I hope she learned her lesson the last few years.
Starbucks in Vermont was not bad but some customers are so snobby and frappucinno-addicted, that they need a kick in the rear.
I've also observed that in busier stores that open late, customers have a habit of coming in the last 5 minutes to "beat the clock" and get coffee which I think is unethical and should be thrown out, period. Especially the fact of the "10 minute rule" after closing time should be deemed illegal in the guise of "bait and switch" and a security lapse. It's like waving to someone "Hi, we're closed" while leaving doors open and unlocked.
What sheer stupidity!
Does Howard Schultz know anything about street fights and how to defend yourself? I took karate years ago and still practice awareness and I get paranoid when some stupid SUV parks right in front of the doors and have someone run in for coffee (or by themselves) leaving the car there. That is illegal and encourages terrorists to take advantage of complacent behavior. Does "car bomb" register here?
Starbucks=complacency. Period.
The other thing that angered me was having parents send kids to fetch coffee for them. That is against the law and they should be arrested off the premises by cops or pulled over if their cars are parked literally in front of the store.
But that was from another store.
Now the store I'm at is so-so but too big to close. (to LJ..yes, procedures require you to close the store by cleaning bar, blenders, mocha/chai pumps, grinders, etc and it takes about 30-45 minutes..depending on how big the store is. The bigger it is, the longer it takes. It used to take me 15 minutes tops to shut down my store with the SS at nights and we were speed demons. The store I'm at now takes longer because of floor space).
One thing that disturbs me is that the first few years we were allowed to 'pre-close' some items so we don't have to deal with them after closing and stripping things down to make it easier. But some partners got busted and fired by a District Manager higher-up 2 years ago just for 'pre closing' and all of our stores are not allowed to it.
Except for Vermont who were extremely laid back and totally cool about pre-closing.
I think having undercover police or cops (or some kind of bouncer) staying in the last hour of closing is the safest thing to do to prevent rushes and kick kids out. Even unruly/snappy/spoiled/bit*chy customers should be shown the door, period. I know of a nightclub in town that kicks anybody out for poor dress code, cursing, and being a snobby 'know it all' in front of patrons and the bar owner himself who makes it a point to be there at all times to oversee operations. This guy is that 'old school' tough. I respect him for it.
Trust me..I've seen cops throw kids under 18 out of Starbucks which was situated right next door to a movie theater and they were'nt allowed to congregate anywhere at the parking lot since city curfew is strict on them.
The reason partners quit SB is due to low amount of hours and rude customer behavior. It all begins with the customers and they need to be enlighted that it "ain't your Daddy's McDonald's". SB needs to stop "McDonalizing" itself and slow down expansion.
Currently, my manager who is a cool and nice guy but forgets to do tasks. He claimed he keeps forgetting to 'program' in my partner # and it's been 4-5 weeks since I've been reinstated back in the company and I get 'borrowed partner' messages all the time on screen and do not get discounts. That's when I realized someone was seriously wrong with the picture. Either he's lazy or screwing around. I think it's because of him running two SB stores (yes, two of them..no joke)...he's too busy to remember..yeah, right! I left him a note a week ago and so far, no discounts nor official punch ins yet were activated worked. I suspect what he is doing is against SB policy.
There was also an apparent 'sex scandal' in the store I'm working at but it took place right before I moved back here and no one said a word to me about it. I found out about it by reading the bulletin board at work instructing us about how to deal w/ the media and then I did my research online and really found out more than what was mentioned. Very interesting.
And then a partner told me about an audit stores have to do because a SB in LA had the most disgusting look or stench or whatever it was..I did'nt know about it until now. Does anyone know about the LA Starbucks audit incident? I'm very curious.
Peace. |
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| Name: | tamugirl 02952 |
| Date: | Jul 13 2004 12:03 PM |
| Greaser: My advice to you would be STOP BENDING OVER for Starbucks. I did that and things got a little bit more barable. Although, I had to sacrifice my status as the "best team player" or "the managers favorite", but oh well. At least I can survive my days off now and really enjoy them without feeling bad that I didnt pick up the phone. I even come HOME on my 30 min lunches. I fortunately live close enough to do that, but you wouldnt BELIEVE the relief it is to just escape the whole darn shopping center. |
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| Name: | LJ 02953 |
| Date: | Jul 13 2004 12:03 PM |
| Hi everyone
I've been working for Starbucks as a shift supervisor in Europe for about 6 months and I just hate it. I guess I have an easy job compared to the employees in the US. At least that's what what American tourists tell me. We're are not too busy. But still there are lots of things that just drive me crazy.
My store manager ist just a bitch. I don't even know how she can be a store manager. She's not able to do the work of a Barista nor manage the store at all. All she's good at is having a small talk with the customers. Sometimes she's really mean to some of my colleagues.
I know SB is an American company but I think it is still important to respect the mentality in the country. We are supposed to work exactly the same as it is done in the US. And they keep telling us, that it works really well there. I wonder if this is really the case??? I mean we get to see all these nice Videos when we are in training and everyone has always enough time for everything a customer could possibly want. And they keep telling us, that this is how it is, in the states. It's certainly not what I hear from our US customers... Anyway. I'd really like to know some things... For example just how many partner work during one day and how many transactions do you have in average. How long does an Opening or a Closing take and how many partner are there for it. Do you guys really have to clean the whole store at the Closing including toilets? I'd really appreciate some information cause my store manager keeps telling me that if it work over there, it's got to work here. ( it just doesn't and the law about how clean a coffeeshop has to be, is different too.)
By the way... the American tourists are not our only customers of course. I have to say most of them are ok, cause they are on vacaton and pretty relaxed and probably even more so as they don't have wait long until they served- (as I said, we're not too busy)I love the customers that pick up the wrong cups, cause they're too stupid to listen to us. They are too dump to know what they've ordered a minute ago too. The other day someone took a kids hot chocolate instead of a latte and never came back to exchange it. How can anyone NOT tell the difference???? I really love those who just ask stupid questions and then pretend to know everything better. It's just a thousand things that annoy me every day...
Well, I hope I get some answers and maybe I'll have some other questions too. And I'm sorry if my English is not too good. It's not my mother tongue... |
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| Name: | Greaser 02951 |
| Date: | Jul 13 2004 09:20 AM |
| I've worked at Starbucks longer than I care to remember. And you know what? A slimier company I have never known. I've been passed up on promotions time and time again. I've worked for the company longer than my manger and I have a college degree which she has not, and I'm still a barista. I've also been denied ALL (repeat: ALL) of my bean stock. I recieved none, and when I contacted corporate they tell me, that's an issue with Fidelity, call them. And five years work of bean stock gone is a lot of money. I work many many favors, come in on my days off, cover shift for anyone who needs them and rarely get days off that I request. My manager can't even manage her own self, much less a store. She just mopes in like a depressed teenager waiting for life to accomodate her. It's easier sulk about how crappy your life is, than get up and do something about it. Oh yeah, and our new Black Apron exclusive, "Ethiopia Harrar". I'll save you the suspense, you know what it tastes like? COFFEE! IT TASTES LIKE COFFEE! THAT'S IT! |
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| Name: | melis 02950 |
| Date: | Jul 13 2004 12:25 AM |
| DriveThruEspresso-
You're right... I apologize if I offended anyone in any way for labeling my customer's race. I tend to give specific details when telling stories. Again, I sincerely apologize. Thank you for pointing this out to me, I wouldn't have noticed otherwise. |
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| Name: | tens are for smoking! 02949 |
| Date: | Jul 13 2004 12:25 AM |
| i swear, i hate working at starbucks...the manager is a bitch, the customers are a bitch and the drive i have to make five days a week to the stupid ass place...but the tip is too good...everyone of the customer is so damn conceited...they either want a soy cappucino, tea with steamed soy, soy misto or a soy latte...argh...i hate soy more than i hate starbucks... |
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| Name: | mo 02948 |
| Date: | Jul 13 2004 12:25 AM |
| hi i'm a starbucks partner for almost 5 yrs now
where do i begin? the company has awesome benefits BUT the jobs in the store arenot to be desired. its very hard work, constant work for the entire shift,early morning and late nights. and the work is nerve racking plus u have to put up with alotta customers and a very high turn over in store partners....DONT BE FOOLED BY THE FOBES 100 best places to work cuz they do have excellent benefits BUT the quality of the work SUCKS. PLUS most all store partners (baristas) dont even work 20 hrs(240hrs a quarter) a week to take advantage of the benefits thats sad. so to qualify for the good benefits u gotta be a shift lead to higher. not one barasita in my store gets 20 hrs a week..they all get under 15 hrs.....ive seen a dentist and people making 80K plus a yr apply for barista positions in the store cuz i guess they think its a best place to work ..ohh and by the way partners ARE NOT treated with respect and dignity like the mission statement says.........and its not a fun, low stress, casual job where the employees seem friendly...thats what most everyone puts on the application at the bottom where its asks you questions. its almost like slave labor where u gotta put up with alotta crap........lol and most partners dont even stay long enough to collect benefits....................... |
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| Name: | Amanda 02947 |
| Date: | Jul 12 2004 04:04 PM |
| I hate starbucks and its managers more than i could ever explain. I've worked there for over a year and have hated it for 6 mths...can't find another job that i can work at before school so im stuck in hell... |
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| Name: | tamugirl 02946 |
| Date: | Jul 12 2004 01:04 PM |
| ML: I'd be interested in your constructive criticism of the company's practices. However, to fully get an idea of the shoddy practices you would need to be an employee because customers dont see what goes on behind the scenes of managers working employees off the clock to have better labor stats, or management theft that never is dealt with...the list could go on and on, which would u like to hear about first? Plenty of us could give CC about the practices, but what we deal with on going second to second are customers who arent always the best....for many of these people on this site....we just need the time and space to vent and know we're not the only ones. |
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| Name: | ML 02945 |
| Date: | Jul 12 2004 09:51 AM |
| I am very much in favour of constructive criticism. However, in reading your discussion board I find that it lacks hate messages from an important stakeholder group: the customers. It seems to me that the people in your discussion board, many of them frustrated with Starbucks’ employment practices, hate the Starbucks customer more than they hate Starbucks itself! As the administrator of the site you make some interesting points about your own reasons – yet there is a striking difference between the participant’s arguments you chose to publish and your own. A pitty…
Cheers,
M. |
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| Name: | Startled Buck 02944 |
| Date: | Jul 12 2004 09:50 AM |
| A global message.
I have been working in the coffee industry for 13 years and started out my caffiene habit roasting coffee in a small independant coffee shop in England. When we first opened the door it was like we had just landed from Mars. "What's a Latte?" was our first question and it felt like we were really offering something different and good. Educating our customers to the joys of coffee from all over the world. The last ten years has seen an explosion that I can only compare to a gold rush with little coffee gold mines opening on every corner. No more is there the question of "What's a latte?", but an increasing demand for it to be made the way the customer likes it to the point of anal retentives who demand a "Skinny decaffe triple shot wet latte with a shot of choco mocha sugar free syrup... to go". Hmmm... is this right or wrong? Is it the fault of Starbucks that they were clever enough to make a product that people wanted or the people who bought enough of their coffee to make their little global empire what it is today? We are all suckers one way or another and fall victim to marketing hype everyday. Well... enough is enough. I suggest you all get together and open a co-operative coffee shop in your neighbour hood and buy your beans straight from the source. Roasting coffee is easy, give it a try! You can't change anything without action and the only way to do it is through something posotive. Bitching only gives you high blood pressure!
VIVE LE REVOLUTION! |
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| Name: | Alli 02943 |
| Date: | Jul 12 2004 09:47 AM |
| Oh, how I hope my self-edited message won't be deleted. ^_^ *laughs* I hope you have heard of the lovley coffee joint in Austin, Texas that goes by the name of Mojo's. Way back when, someone had stolen or taken or... well, something, a Starbucks sign, taken some green and white paint, and edited the top to say... Well, the f word. And the bottom to OFF! That and all the matches they have there say on the back in giant letters, "Corprate Coffee Sucks". It's a beautiful thing. |
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| Name: | iced grande CM 02942 |
| Date: | Jul 12 2004 01:07 AM |
| Sustainable Efforts: My store had 10 people and only half of us drank coffee. A manual gave descriptions of the different blends and whenever a customer asked us to describe a coffee, we gave them the book to read or just said something like it's not that strong. We were supposed to do coffee tastings on every shift but they were never done. We were supposed to do coffee passports every 6 mos. but we never did it. We just worked there and didn't care about the coffee. Starbucks' coffee actually made me sick! It was a job that paid the bills. Sad but true. I don't know what store you've been to, but the people in my store didn't come to work wearing $35 jeans and $75 Birkenstocks. A guy wore shoes that had holes in them and my uniform came from Walmart. We wore clothes that were stained and faded because the cleaning chemicals and syrups stain. So why buy expensive things? At a forum a couple of years ago, some people raised the issue of recycling and at the end of it, they left the biggest mess out of everyone else. Some people are hypocrites but not all of us. On to the price...the people at my store didn't agree with the price because it is ridiculous and we gave many discounts and free things to make up for it. The company is greedy, because the higher-level managers profit from it and employees get nothing. After 3 yrs. I didn't even move up a $1 in pay! I had supervisors who made a few cents more than me and they were supposed to have more responsibilites than me. I do feel sorry for the farmers who supply the beans but we have to make a living too. Logo...it's all about the logo. Whenever people came into the store on their cell phone, they had to let the person on the other line know that they were at starbucks. Numerous people have ordered their drinks then called someone to get their order and passed the phone to me so I could get the order. I guess if you're seen holding a cup w/a green logo, people think you're rich so that's why people do it. At least you care about the product and the producer (the farmer) so you have morals unlike this company.
CoffeeSpec: I see that I'm not the only one who was in your situation. |
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| Name: | frap_junkies_must_die 02941 |
| Date: | Jul 12 2004 01:07 AM |
| I've been working for sbux for about 8 months now and while at times its ok since the people i work with aren't annoying terds....sometimes i just wanna shove a spin timer up a customers a**. I'm overjoyed that there are people out there that understand exactly what kinda bs we put up with and that we actually have a place to express that frustration (without getting screwed over). It just becomes so difficult to be nice to people who complain about their biscotti because its "stale and hard" and demand a refund because they "thought all mochas were iced drinks"......... people are funny... |
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| Name: | tamugirl 02940 |
| Date: | Jul 12 2004 01:05 AM |
| MELIS- I have to say its sad that your partners didnt have a manager OR a shift supervisor to stand up to that lady. I guess I'm fortunate that I have a manager that REFUSES to take any abuse from customers and if they start cursing or calling my partners names, she politely asks them to leave and never return. I once had a man call me a B**CH, just because I refused to make his frap with the 2 shots incorrectly, he liked the baristas that didnt make it right cause it always meant he got extra. Every time I would make his frap the CORRECT way he would call me names and walk out of the store muttering insulting remarks. Well, the situation took care of itself because I started coaching everyone in my store on the CORRECT way to make the fraps with espresso shots so that there was NOT extra and because of this, he never returned. We do have one customer that was a patron at ANOTHER starbucks and was asked to leave that store because of her verbal abuse to an employee. When she started coming to OUR store we had some problems but she has since then mellowed out and actually REQUESTS that I make her drink and consistantly tells me what a good job I'm doing. You were smart to have given her decaf, I can just see some stupid lawsuit coming out of that of that lady accusing you that her baby came out deformed because of caffiene and SHE WANTS A REFUND OF ALL HOSPITAL BILLS! I had a situation where a woman spilled coffee in her car because of a lid and when she came back in to get another coffee, the SS offered for us to pay for her dry cleaning...talk about going above and beyond. How many retail stores would do such a thing??? NO ONE. Try going to McDonalds and getting them to pay for your dry cleaning, however, this woman couldnt just take the nice gesture and be thankful for what she got, no, then the next day she called us complaining that the spilled coffee had ruined her car and caused it to malfunction and it was going to be hundreds of dollars to fix her VOLVO SUV, and even though her warranty coverd most of it, she expected us to pay for the rest. HOW ABSURD IS THAT??? I feel very certain that STarbucks is the main contributor to many people becoming very spoiled and ungrateful for the little things in life. |
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| Name: | meh 02939 |
| Date: | Jul 12 2004 01:03 AM |
| I've worked for starbucks for about 8 months now &i hate it. There used to be a time when I loved coming to work, my coworkers were awesome, customers weren't too bad, never saw my SM, etc. Now, I see my SM all the time, I get the worst recorded snapshot in my store ever on my first day back after a one month vacation, and most of my coworkers are douche bags. They're lazy. I'm just starting to think I want to quit already. I always used to wonder why the people that worked there before i did were leaving &why the ones that started working after me did too, now I understand. it sucks. |
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| Name: | DriveThruEspresso 02938 |
| Date: | Jul 12 2004 01:02 AM |
| Melis- I understand the story about the pregnant lady, but what does African American have to do with it? No one else is labelling what race their rude customers were. |
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Page: 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 100 101 102 103 104 105 106 107 108 109 110 111 112 113 114 115 116 117 118 119 120 121 122 123 124 125 126 127 128 129 130 131 132 133 134 135 136 137 138 139 140 141 142 143 144 145 146 147 148 149 150 151 152 153 154 155 156 157 158 159 160 161 162 163 164 165 166 167 168 169 170 171 172 173 174 175 176 177 178 179 180 181 182 183 184 185 186 187 188 189 190 191 192 193 194 195 196 197 198 199 200 201 202 203 204 205 206 207 208 209 210 211 212 213 214 215 216 217 218 219 220 221 222 223 224 225 226 227 228 229 230 231 232 233 234 235 236 237There are 5908 posts. That's a lot. |