Ok, a new day has dawned on IHateStarbucks.com.
I no longer want to keep hacking the old, tired php on the site, so this is what I propose. These messages will remain up for all eternity. In addition, there is a new Guest book. So if you want to share your opinons, i.e. post to the site, go here. As always, if wish to rant or rave, send me an email:
| Name: | Ronda 02510 |
| Date: | May 26 2004 03:46 PM |
| Starbucks is overrated!!! Snobby burnt coffee. |
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| Name: | Rebecca 02509 |
| Date: | May 26 2004 03:16 PM |
| Starbucks sucks. I hate their soy milk policies. They say the equipment is cleaned well and the correct containers are used. Well their not. I understand that some people just prefer soy milk, but what about those people(like me) who are allergic to dairy products and are continually getting sick from their lack of cleanliness? I think it is horrible how they say that customer satisfaction is their policy then why since Jan. has this particular location still been doing the same thing? I refuse to ever go into another starbucks again. I dont know how many times I have to get sick or any one else has to get sick, before they do something. I mean do I have to die from them serving me dairy products before anything will change. Many people working there just dont get how important it is for those who ask for soy may be allergic to milk, and to sit there and make jokes about oh when did we ban that policy? That is just not funny to me at all. From their lack of cleanliness I have already been in the hospital 3 times and that was enough for me to stop going there. If I have to worry about whether or not I am going to die, its as simple as this Im not willing to lose my life over a cup of coffe. |
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| Name: | Harbucks Seattle Kid 02508 |
| Date: | May 26 2004 12:07 PM |
| I am excited that I found this sight. I have worked for the company now for about a year and a half, and I hate every last thing this company does. They open too many stores, and neglect the ones they have. Its Starbucks fault that there are rude people who can\'t seem to understand a proper call order for there drink, but who desided that there had to be a correct, and non correct order in which to call a drink. Who cares?
Beyond that...Starbucks is only about 3-5 years away from becoming exactly like Mcdonalds, where you go in and someone who speaks broken English is standing behind the counter and you can\'t understand them as they try to understand your perfectly good English and they mess your order up anyway!
The work that we do behind the scene when the customer is not around is back-breaking sometimes in my opinion. I give 100% everyday and I have to put up with baristas who dont want to work and then get equal tips at the end of two weeks for less effort.
I love my customers and I believe the ones worth talking to everyday are the ones who know what it\'s like to work for this company....but, also know that Starbucks is getting too big for its own good. There are good people who work for a lousy company who underappreciate their parters(employees) so they continue to come back...for my personality everyday. It\'s a struggle, and to be so low in rank at this company, I don\'t ever feel my voice gets heard about the company\'s plans for growth, and the company\'s lack of acknowledgment that they have gotten too big to expect us to get all those things done on one shift when we get as busy as we do, then come down on us when it\'s time for review, and keep us at the lower shift supervisor levels becuase it didnt get done. GET REAL!
I HATE ALL THE NEW DRINKS, YOU\'RE MAKING IT TOO COMPLICATED STARBUCKS. PEOPLE COME IN AND GET OVERWHELMED BY THE MENU.
YOUR MANAGERS HAVE TOO MUCH ONE THEIR PLATES TO BE EXPECTED TO NOT COME IN OVER 40 HOURS A WEEK AND NOT HELP OUT ON THE FLOOR WITHOUT BEING GRANTED LABOR HOURS TO COVER THE OVERWHELMING DEMAND OF PEOPLE WHO ARE NOW ADDICTED TO THAT CRAP CALLED FRAPPACINO. IF YOU SERIOUSLY EXPECT 100% LEGENDARY SERVICE AND 5-STAR SERVICE EVERYTIME, STOP ADDING TOO MANY DRINKS, AND STOP ASKING FOR SO MUCH TO GET DONE WHEN THERE ARE ONLY 8 HOURS TO GET IT DONE. EXPECTING THE RESULTS WITHOUT LABOR HOURS AND RUNNING SHIFTS ON A SKELETON CREW IS LUDICRUS! I recently read an article in the Washington Post talking about how reps from Starbucks were going down to Central America showing the farmers how to grow the coffee that they will buy from them to roast and sell in Starbuck store. I found it funny how we seem to think its okay to teach these people who have been growing coffee for generations, long before Starbucks was around, how they should grow the coffee. I think this company doesn't care who they piss off. I dont know if it a nice gesture or if its just plain rude! I unserstand that Starbucks gives money to these villages to help improve their stadard of living, but its kinda like President Bush going over Iraq and saying "okay this is how we are going to run the oil industry" We dont really need to get involved in dictating how other contries are run. |
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| Name: | Denee Lee 02506 |
| Date: | May 26 2004 11:19 AM |
| Way to go! I hate coffee and especially Starbucks! Keep the fight alive against the incessant, \"I\'m not awake until I have my Starbuck\'s\" crazy people at bay! |
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| Name: | jay 02507 |
| Date: | May 26 2004 11:19 AM |
| Well lets start with i got a job at star@ucks.
I worked in a area that had a great amount of people in the store (employeees) Main manager left new one came in.
She changed the fun to a stale note! Wages suck, stupid job i left and hit u-p my old job again. At least i can afford the goods If i still worked at star@ucks id be lucky if i could eat! |
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| Name: | SBUX Girl Gone Mad 02505 |
| Date: | May 25 2004 06:30 PM |
| Ti, sorry I assumed you worked for Starsucks! Good for you. And in that case I agree with you. Tips should be split up at the end of a shift. I never agreed with tip sharing especially with the lazy Starsuckies that don't lift a finger |
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| Name: | BARISTA KID 02503 |
| Date: | May 25 2004 12:15 PM |
| To Patrick Forney
You sound like a complete MUPPITT. You probably are the Gut on His cell phone thinking that I have all the time in the world to serve you while you figure out what you want then I have to wait for you to find all of youre change to the exact cent god forbid you to leave a tip. I bet you have never even worked with the genaral public. Quite frankly after making about a million fraps and having money thrown at me without a please or a thankyou. And to top it all being plagued by fruit flies laying there eggs all over the store.I want to finsh my conversation with the people I work with. And if you dont like F**k off to another cofee shop. |
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| Name: | Ti 02504 |
| Date: | May 25 2004 12:14 PM |
| In case this didn't post...
I DO NOT MANAGE A STARBUCKS!
So whatever you're telling me to read...and whoever is telling me that I'm going to get into trouble...sorry, but I don't work for that crappy company. |
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| Name: | Lucy Stools 02500 |
| Date: | May 24 2004 09:41 PM |
| To Sandy and Bunny: Thanks for the advice! I started working there very recently and am still in training. I was thrown behind the counter today after hours of mind-numbing modules where I was instructed in the art of Frapuccino (sp?) making. I felt bewildered. As I pondered whether frantically juggling a drive-thru and harried, hurried, wealthy white suburban customers was well paid at $7.25/hour, I turned around and saw an angry, demanding woman's pinched face bossing somebody around as they dished out the Legendary Service. This should be interesting...exploitative, but interesting... |
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| Name: | Enough about tips 02502 |
| Date: | May 24 2004 09:39 PM |
| I am sick of talking about tips. The reason why you don't get tips is becuase you work at McDonalds. So stop it already. |
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| Name: | Audrey Two 02501 |
| Date: | May 24 2004 09:37 PM |
| As far as tips go, I've worked at two other coffee houses and we took the tips home with us at the end of every shift. I made three times the money that way. Yes some days were slow, but others we busy, and it all evened out to somewhere between $35 and $75 for a four to six hour shift. How come (we) baristas at Starbucks can't make more than $1.00-2.00/hour in tips???
Also, I'd rather take the tips I earned home, than split them evenly with some of my lazy co-workers. |
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| Name: | not-a-latte 02496 |
| Date: | May 24 2004 07:12 PM |
| I just found out how the manager makes the schedule at SBUX. she enters you availability in to a computer program and the computer tells her the schedule. It is bad enough that they won't give us a set schedule so I can plan my life more than a week at a time, now I have to depend on a computer to to make sure I don't close at 1am and have to come back 3hrs later to open? Doesn't anyone in SBUX think for themselves with out a computer, timer or thermometer telling them what to do? |
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| Name: | SBUX Girl Gone Mad 02497 |
| Date: | May 24 2004 07:12 PM |
| Ti, ask your DM...What you are doing with tips is wrong. And yes you could get in trouble or fired over it. It was a big deal in my store. Watch out. |
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| Name: | Jewel 02498 |
| Date: | May 24 2004 07:12 PM |
| Hey - try working at a \"Target-owned\" Starbucks (and I\'m sure this applies to any licensed Starbucks located inside another department or grocery store). No benefits, no free coffee, and NO TIPS. We take out $7.25 / hr and cry all the way to the bank. Mr. manager below says this is a perfect job for college students, but somehow I still have a hard time being excited about making $7.25 / hr because I want part time hours (it took 5 months to find this job after leaving one that gave me $13/hr). And I\'m still being harrassed about needing 3 hours off in the morning to attend class this summer. You\'d think they\'d find some other arrangement of my meager 20 hours per week than the only 3 hours I ask to keep so that I won\'t have to work there forever... |
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| Name: | The_Jackal 02499 |
| Date: | May 24 2004 07:11 PM |
| Oh my Lord. There once was a small coffee roaster trying to make it in the Pike Place market.
Just like EVERY other roaster, this roaster had a passion and technique for extracting the essence of the coffee bean. This was established by the region of the bean and it's roast. A dark long slow roast.
That roast is what pulls the flavor and oils from a bean to make it smell and taste SO good when it\'s brewed.
Simple philosophy - Good Beans, Good Coffee.
Why in the flying animal circus then, when AS any successful business expands - does this philosophy get so lost?
Starbucks has (yes that was the roaster) a drink called the Frapuccino. And the Frapuccino.
That pitiful beverage started out 6 years ago as a coffee milkshake to compete with Granitas (remember those?). Then it evolved into something a little different and marketing as well as success helped it to become a cashcow for those who didn\'t drink coffee and could never justify paying $3 and upwards for coffee.
People will sure as hell pay the $3 dollars and up for a sugar-loaded, coffee milkshake though. I remember brewing double-strength italian roast to make the coffee part of the Fraps. At least there\'s coffee in it, right?
Efficiency rears it\'s ugly head and Starbucks introduces (silently to the baristas) freeze dried coffee packets to mix the Frap mix into. It greatly speeds up the process of waiting for the large tubs of coffee to finish cooling so Fraps can get blended faster.
That\'s not even something a Barista needs to do. There\'s no skill in adding water, and a pint of sugar/milk to a pitcher.
What happened to the art of making a good cup of coffee? |
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| Name: | Ti 02494 |
| Date: | May 24 2004 11:35 AM |
| Baristas go grr...How can that get me in trouble? That's THEM splitting their own tips 50/50.
I see tips as a luxury. We don't ask customers to tip, and we don't expect them to either.
Like I said, two people work a shift, and they divide their tips at the end of the night.
We've never had a problem over this. |
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| Name: | CT Partner 02495 |
| Date: | May 24 2004 11:34 AM |
| Concerning tips. Usually only one person does it. The person gets 2 hours extra for tips (non-coverage). Sometimes the partner does them while they are working so they can get paid for two hours they actually don't get paid. But I was wondering if you get your tips in only coins because I find it annoying because the coin machine require 10%. |
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| Name: | dani 02492 |
| Date: | May 24 2004 11:33 AM |
| i work at a seattles best. a starbucks owned company. which i didn't know until i already got the gig. my family used to own a coffee joint in my home town, and now...
i work for the man.
god save me. |
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| Name: | not-a-latte 02493 |
| Date: | May 24 2004 11:33 AM |
| I just found out how the manager makes the schedule at SBUX. she enters you availability in to a computer program and the computer tells her the schedule. It is bad enough that they won't give us a set schedule so I can plan my life more than a week at a time, now I have to depend on a computer to to make sure I don't close at 1am and have to come back 3hrs later to open? Doesn't anyone in SBUX think for themselves with out a computer, timer or thermometer telling them what to do? |
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| Name: | babybat 02490 |
| Date: | May 23 2004 10:17 PM |
| It seems like it would make most sense for all of the staff to have responsibility for dividing up the tips - i.e it's not one person's duty every time, it's a different person every week (or whatever). This way, you won't get the same person stiffing everyone else; as they'll know that it'll show up as the times that it's been their responsibility have had a variance to the other times.
Also - unionisation can only be a good thing! maybe we can force them to pay sick pay for the first 3 shifts missed, rather than encouraging sick partners to work when they're ill! |
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| Name: | bearista's go grrr 02491 |
| Date: | May 23 2004 10:17 PM |
| just a heads up TI, the way your doing tips could get you in trouble, so watch out man. good luck with that. |
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| Name: | Ti 02486 |
| Date: | May 23 2004 01:37 PM |
| About tips...this is how we do it at my store.
We use the honor system.
Typically two people work a shift, and then the two of them split it at the end.
But then again...I don't expect customers to tip, and I tell my staff that. We shouldn't depend on these customers for tips. I'm paying people to do a great job regardless of the extra buck. If they can't do it, then out they go.
Honestly, I don't see why these Starsucks customers tip anyway.
The ones we have around here, the staff pushes a button and a machine does it for them.
They don't froth milk or anything.
Rediculous. |
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| Name: | not-a-latte 02487 |
| Date: | May 23 2004 01:37 PM |
| This might piss some of you off but they are starting partners off at $9.00 an hour in East Hampton. I worked three weeks including training in the Bridgehampton store and averaged almost $2.00 an hour in tips. That is with almost twice as many partners working because of the new store opening.
It also seems they want to keep me under 20 hrs a week. They are scheuling me for 4.5 hrs aday 4 days a week. Just short of benefits. |
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| Name: | S 02488 |
| Date: | May 23 2004 01:36 PM |
| Sounds like, over the years, the company has become McStarbucks. |
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| Name: | Shift Supervisor 02489 |
| Date: | May 23 2004 01:36 PM |
| Well, I am a shift supervisor at a local starbucks in my home town. I guess it isn't the greatest as they make it seem, but sometimes what each and everyone of us does, it is only what we can to make it to the next level. When speaking about the next level, I am not refering moving up in the company but rather moving on in life. Where each and every one of us is ultimately going it is a choice we have already made or perhaps we find ourselves still deciding. The point is that life is not easy and it isn't always fair. We all have sucky jobs and we are all unhappy about where we are at a point in time. They say that "Life gets worse before it gets better", but in the mean time, we must get through the storm and make the best of it. There is no question that most of the the time we are being taken advantage of, but hey... our complaints should not be targeted towards our supposed offender, but to ourselves. If we want to be in better positions, we have to work hard at it in order to make it to where ever it is we want to be. We are all inperfect, we all make mistakes; things don't always work the way they are meant to work. I'll tell you one thing though... change satarts within. |
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