Ok, a new day has dawned on IHateStarbucks.com.
I no longer want to keep hacking the old, tired php on the site, so this is what I propose. These messages will remain up for all eternity. In addition, there is a new Guest book. So if you want to share your opinons, i.e. post to the site, go here. As always, if wish to rant or rave, send me an email:
|Name:||standing up for self 00660|
|Date:||Aug 02 2002 12:05 AM|
|to: Makemyown: stupid stupid stupid. You are just stupid. check this out. WE, the barista know, the location of the bath room, know how to grind the coffee, and have the quarters in our drawer to make the change for the $1.00. and it is YOU, the customer, who asks these things of US. What if it was more like... i dunno where tha bathroom is, OR um....ya know....i don't really feel like grinding coffee right now, OR yeah....about that change....well.....i don't really think that i can... so thank you for proving that WE do know how to do good customer service with the "yes mam", "yes sir" jazz. You've only doubled our point and made a complete A*S of your self. now then "your drink will be at the end of the bar SIR and MAY i PLEASE help the next customer?"
|Date:||Aug 01 2002 10:37 PM|
|I am a family member of a Dunkin Donuts employee. I would just like to say that I am appalled at the way the manager at the Meadow Glenn Mall francice , Theresa Harrington, treats her employees. First of all she harrases her employees,does not follow labor laws, and refuses to do her job as management. She expects her 16 & 17 year old employees to run the store and scheduling, while she sits back an collects a manager's paycheck. Just this week she terminated a youmg man for WORKING, yes that is correct, for working! He changed shifts with another at HER request and they were both told she 'doesn't want to hear it, if they switch, it's between them'. He did so and was terminated for it due to one of her moods.........this is not something to be taken lightly and this family doesn't plan to. We will see this to the end...........
|Date:||Aug 01 2002 01:48 PM|
"NEXT" how may I help you? with your fettered little **smile**... you comply... can you make change for $1.00? "yes sir" where's the bathroom? "on the right mam" would you please grind my beans for me? "why certainly sir"
what are you in control of? besides your own hallucinatory self-aggrandizement.
There's absolutely nothing wrong with being in the retail and service industries. Everyone works for someone. Those who think they're in control... Truly have no control at all.
|Name:||Retail suppoter 00657|
|Date:||Aug 01 2002 05:38 AM|
|I am not stupid if I'm nice to you you'll give me extra whip cream. What do I or anyone else have to treat you with no respect I applaud all who spit in rue customers drinks. HERE HERE. You all are more then that stupid green apron just like I am more then the stupid red apron. And the stupid lawyer who had rich parents who paid for everything, so that he never worked an honset days work, have you ever bother asking these barristas about themselves? You would find a good potion was in school, trying to pay for rent and better themselves. So f***off!!
|Name:||Never Rude 00656|
|Date:||Aug 01 2002 12:37 AM|
|Bravo to standing up for self. You are one of the MANY baristas that make my day at Starbucks. I have seen gutter behavior from my fellow customers. I have even told a few off who had no right to moan about anything.There are a lot of good people out there just remember that. People are people and they do make mistakes.
The attorney who says he is "better" than any barista, should be ashamed of himself. You take great pride in degrading people and their jobs? Well you sir, are the lowest form of human, for you have no compassion for your fellow man. Think about where you would be without people who do tasks which "you" think are menial. You would be no where. Is it any wonder that your "profession" has such a poor reputation? Your are the reason why. My advice to you is to lighten up and treat people with the respect they deserve. Again, shame on you!
|Name:||standing up for self 00655|
|Date:||Aug 01 2002 12:35 AM|
|It's time to do some Starbucks math: kay???? 1 (one) baraista makes at LEAST 12 (twelve) different kinds of frappuccino's with 2 (two) blenders... okay... and then some heartless-never-made-a-frappuccino-in-his-life-a**hole decides that if is time to rock every barista's world with a NEW (YEPPIE DOODLE DAY) creme frappuccino. I am utterly beside myself with glee. But to put the "extra, extra, extra" goodies on top, we DO NOT get any more blenders, we DO NOT get anymore payroll hours to help out with the ever demanded of "frapps", we DO NOT get bigger, yet not as deep ice bins, so that we aren't reaching to china to get ice when thier isn't anyone avalible to get ice, and you can't get the ice your self b/c the whole frappuccino land whole fall over if you were to move from you desinated hell hole, AND we DO NOT get ANY SUPPORT. but what we DO get is customers who order a CBF but by the time it is called out decide that a CRF would be so much better so take ANNIE's CRF and leave thier's there, and ANNIE screaming in mad confusion. ONE-> if you would SHUT UP long enough to hear the drinks being called out, you would have noticed that JESSICA took your CRF and could have said something BEFORE miss. JESSICA and grapped and ran with it. WE (the frappuccino queens and kings) did not take your order, there for do not know who you are OR what you ordered. ALL we know is what is written on the cup. SOOOOOOO if you have a problem with why the cup SAYS with whipcream, and you didn't want it on there, YEll at somebody else. b/c all i'm gonna do is rake it off and hand it right back to ya!!!!!
|Name:||standing up for self 00654|
|Date:||Jul 31 2002 11:26 PM|
|TO: fact finding customer: It's customer's like you that make starbucks worth working at and i THANK YOU for that. There's nothing greater than a customer that comes in and is willing to look past the green aprons and see who is on the other side. I'll talk to cusotomers and find out stuff about them, but very rarely will i find one actually more interested in me than in getting thier drink. But any customer who is just willing to be patient and will carry on light conversation that's enjoyable really makes a differece than who don't. for instance: i was on Frappuccino station and Bar today while another girl ran register (we were short handed) and the girl forgot to lable a cup for a customer. so after he stands at the end of our bar for like 5 minutes i asked him if he needed anything, he said he was waiting on his drink. so i asked him what he had, and he said a grande tazo berry. i made him a venti tazo berry and gave him a "free beverage certificate" and apologized profusly (even though i had no control over the situation). and he was just as mild mannered and calm as could be. said thank you for the drink and ticket and left the store with out one single rude comment or mean look. which i thought was awesome, cause he had to know that the girl (who came from another store to help out)had totally forgotten about him. SEE there are awsome considerate customers ot there. I like to think of it like this, WE make mistakes, cause, like customers, we are not perfect.
|Name:||Interested Customer 00653|
|Date:||Jul 31 2002 06:11 PM|
|Effortless, I'm a lawyer making good bucks and well your....... hahahaaahahhahahahaa NEXT!!!
|Name:||fact finding customer 00652|
|Date:||Jul 31 2002 03:52 PM|
|As a customer, I have to agree with effortless! They do control the customers. Starbucks has us even if we dont like it. Those baristas (the good ones) are some pretty intelligent people when you talk with them. The store I go to is amazing. They are not of the "would you like some fries with that?" variety. Which just go's to show all of you the type of a** holes they deal with when people think less of them. Get a life and drink your coffee at home you LOOSER! Yeah I guess it is true! The truth hurts and they know it!
|Date:||Jul 31 2002 03:42 PM|
|makemyown, Nah you got it all wrong! But go ahead make your own. The less we see of people like you the better! Oh! See how much we are in control? I made you waste your time and post your little(very little) comment. TWICE! har har! Thanks for making me look good! hahahaaahahhahahahaa NEXT?
|Date:||Jul 31 2002 03:20 PM|
You may think you\'re in control. Of what I have no idea. Dude, you work at Starbucks. Parallels: \"Would you like fries with your order?\" Need I say more...
|Date:||Jul 31 2002 02:46 PM|
|TxCool, yeah we get those all the time. Here is how I would have made the drink. 3 pumps vanilla, 3 pumps hazelnut, 1 pump mocha, add only 4 shots then heat and pour the heated breve at 150 degrees into her cup and say "Have an awesome day!"
You are going to tell me she will be able to tell if there is more than a half pump of mocha in it? NOT! Again, customers think they are in control. But in reality it is WE, the baristas that control YOU the customer. We have you in our fists tight, and some of you know it but are powerless to do anything about it! hahahahahahaha For a control freak I love my job! Effortless!
|Date:||Jul 31 2002 11:04 AM|
|Screw all the coupons already....they don't deserve them....
|Date:||Jul 31 2002 10:08 AM|
|To: effortless. The real great thing is the Coffee Beanery in my town accepts Starbucks Coupons. So I thank you for your ineptness. But in closing I do admit that Starbucks sucks, but its becuase of the employees as the coffee is actually pretty decent!
|Date:||Jul 31 2002 10:00 AM|
|To: The one that sends those coupons. So what! Still get my drinks for free and you have to serve me!
|Date:||Jul 31 2002 08:58 AM|
|Okay, Today in the most stockup Bre**t*ood area, The Most perry lady comes in, And we should have know that she would order the 3p Vanila, 4p Hazelnut, Brave, No-Faom, 1/2p Mocha 6 shot, Tall Cap.... What in the H*** is that, Over the past 3years I have never heard of anything like that before... Some time I think we should a rule that state that the Customers should make their owen Drinks themselfs,
YES???? But, we move to the next coustomer Order anyway!!!!
|Date:||Jul 31 2002 07:45 AM|
|Okay, I got one for you. yesterday I'm working @ starbuck and it's like 6am and this lady orders Iced venti
non-fat,no whip,2 pump mocha. Okay I make her drink.I call it out and she goe's "It was supposed to be decaf", so I go "You didn't say anything about decaf".My co-worker also agreed with me.And this is so funny, I'm so proud of myself,I go well "I don't really feel like making your drink over again."(I did anyways) She's like"I come here all the time and you guys never get it right",I go "no you never order you drink right and forget to say decaf every single time."I'm thinking (you stupid B*tch)She has a hissy fit.That's what i'm talking about when i say mostly all the rude,Ignorat, know it all, yuppie snobs,have a foot up there as* customers are the reason why we have a web site like this.
|Name:||The one that sends those coupons. 00643|
|Date:||Jul 31 2002 03:54 AM|
|Mr Customer: Those coupons are meant for one thing and one thing only: To shut you up and send you back to consume some more. Thanks.
|Name:||standing up for self 00642|
|Date:||Jul 31 2002 12:54 AM|
|dear customer: or maybe not so much. no matter what, you will still "step around the green rope", and (if your at my store) will wait in an outlandishly long line, then will have to give us your precious "free drink" ticket (which only saves us time from you counting out 34 cents in pennies and then hunting aimlessly on a over stuffed wallet for the rest), so we can help the next person, then to hand the drink cup to another barista, while you wait for her/him to finish the drinks ordered before yours, and then when you don't like your drink, guess what... we are paid to make drinks, so what is making another one going to matter??? That's right, and then you'll wait for us to re-make, how many ever of them you want us to and then you will leave, and of course we will have a good laugh at your outrageous request and how you have nothing better to do with your time than WAIT on us, cause in reality, yes, the custmer may be always right, but only because we make that it way, even down to the triple-decaf-grande-non fat-hazel nut-with light whip-no foam-latte, that you wanted with more hazel nut and less whip.
|Date:||Jul 31 2002 12:51 AM|
|Yes, free coupons are great! They get you back into the store where you might purchase a tumbler, a pastry or some whole beans. One of the best things we do is give out thoses service recorvery coupons. And yes it WILL make you come back in. Another win win for Starbucks and more proof that we the people at Starbucks ARE in control. 5500 stores and growing. HAHAHAHAHAHAHA!
|Date:||Jul 30 2002 08:03 PM|
|Some of what effortless says is true but if I dont get the service I call or email Starbucks they send me a few free coupons and I win!
|Date:||Jul 30 2002 04:43 PM|
|Actually in the final analysis, it is the barista's that do infact control the customers...I have on several occassions refused to re make a drink because of the stupidity of the request. (Can you make this americano hotter?) It is my job to make sure that customers are happy. I am the only one in control over that. Certainly not the customers. I am proud of what I do and how I do it...if you dont like it, thats just your problem not mine. So, stand in line, say your order, pay your money, and take your drink. SEE all the things I made YOU do! Har Har!
|Date:||Jul 30 2002 08:26 AM|
|Tammy I come into your store and tell you what I want. You run and get it for me and make it the way I want you to. If I tell you its not right you will make it again and again. I am the god jerk and you are the slave. Live with it! Ha ha
|Name:||Kassie Davis 00637|
|Date:||Jul 29 2002 11:46 PM|
|IT MIGHT A FRAPPACHINO BEVERAGE IF…
This was written with the poor Frappuccino Barista’s in mind, and was only meant only to lighten a hectic mood. Please keep in mind that the Barista’s whose witty thoughts are behind this list are well aware that the Frappuccino’s are what pays the “light bills” and that this is only written in good humor for those hard “I want one of those icy blendy drink thingy’s, but those aren’t hot are they?” times.
IT MIGHT BE A FRAPPUCCINO BEVERAGE IF ANY OF THE BELOW APPY:
- there is more ounces of hair spray than there is common sense
- their shoes double their height
- they look as if they walked out of an American Eagle or Abercrombie (or both) magazine.
- there are wearing more fake stuff than is real
- their hair is longer than their attention span
- if “…to the last drop” refers to how they got into their cloths
- if some of those “drops” roll over
- use sunglasses as head bands
- use the word “like” more than 4 times in a sentence
- when placing a order the word or words “extra”; “extra, extra”; or “extra, extra, extra” are ever entered
- they want whip “in the middle AND on top” (which is usually followed directly by “with extra, extra,…”)
- they come in groups of more than 2
- they have absolutely no clue on how many calories they are about to, and will, consume. (hee, hee, hee, if they only knew)
- half the amount of make up or styling gel they wear would still be over doing it
- the pony tails or something similar is higher than their IQ
- are too busy with their significant other to notice their drinks, which are, of course, Frappuccino’s, have been ready for at least 5 minutes
- shorts are as short as their vocabulary (aka: “um….” Used repeatedly)
- if their names end in –y, -ie, -er, or have two consecutive “s’s” in it
- if they only think they know about coffee
- their cloths are as loud as their laugh
- once they leave the store, you can once again hear the music
- if they have glitter on their cloths and face, resulting in a walking disco ball
- they try and look original, yet look just like everyone else
- their shirt resembles a bathing suit more than anything else
- they order their drink while talking on their mother’s cell phone
- they where dropped off by their parents (aka: under the age of 16)
- if the word “caramel” is after the words “extra, extra….”
- They giggle more than they talk
- They ask to make sure our “ice blended drinks” are not hot (??????)
- Take 5 minutes to make up their mind (2½ on what drink and 2½ on what size)
- Take another 5 minutes to wad up their money to hand it to you
- Count out 99 cents in change, half of which was a group (remember they come in groups) donation
- Color coordinate everything, even down to the scrunchie on their arms
- Are paying with their allowance (aka: no job)
- Don’t remember what they ordered, (or name???) by the time they get their drink, resulting in mad confusion for the already eccentric Barista
- None of the drinks ordered for their “group” (I would call it a herding stampede of heifer’s after a salt block) can be put in the same blender
- Change their mind at least (if we are lucky) three times
- Conjugate in large quantities in the middle of everybody and their grandma
- They point and say “I want that over there” or “right there”
- Never EVER leave a tip
- Are blonde or have highlights eight shades lighter than their natural color
|Name:||questionable caramel 00636|
|Date:||Jul 29 2002 11:14 PM|
|Pure Cafe, thats a cleaning agent right?
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